22 Nov
Australian Financial Security Authority (AFSA)

22 Nov

Australian Financial Security Authority (AFSA)


Classification: APS Level 5

Location: Adelaide

Division/Section: Client and Digital Services / AFSA Service Centre

Reports to: Workforce Manager

Employment status: Ongoing / Non-ongoing (temporary)*

Hours: Full time - 37.5 hours per week

Security clearance: Baseline vetting

Salary: $77,776 - $83,999 p.a. (plus 15.4% super)

Closing date: Sunday, 5 December 2021

Contact for questions: Chris Phillips (02) 8106 2340

AFSA actively promotes flexibility with working options in this role to support your family

commitments and personal interests

*This recruitment process is being used to fill a current ongoing position in our Adelaide office. A merit pool of suitable

candidates may be established as a result of this process to assist AFSA to fill similar ongoing and non-ongoing positions that

may become available over the next 12 months. Non-ongoing positions may be offered for a period of up to 18 months with the

possibility of extension (up to a total period of 3 years). Should a non-ongoing position become ongoing or should an ongoing

position become available, the merit pool established by this process may be used to determine a suitable candidate(s).


Please note that this opportunity is open only to Australian Citizens.

The successful applicant must have, or be willing to undergo, a security clearance to the level of Baseline

Vetting as a condition of employment.

To satisfy character requirements all AFSA employees must undergo a police records check.

Where a person has received a redundancy benefit from APS agency employment and their

corresponding redundancy benefit period has not expired, they may be ineligible for employment.

About the area

The Client and Digital Services Division provides a range of services including statistics, stakeholder

communication and engagement, and frontline service delivery for insolvency and PPSR enquiries,

information and transactions. It works to streamline services through process innovation, informed by the

needs of our clients. The division also supports AFSA to deliver effective and efficient digital services in

a timely manner, while preserving the integrity and security of AFSA’s data assets.

Purpose of the position

The Workforce Planner is responsible for the consistent achievement of positive outcomes for the AFSA

Service Centre (ASC) staffing levels in relation to workforce planning and capability to make sure it

employs enough workers with the right skills at the right time to meet our work demands.

The role provides quality advice, assistance and consultation to ensure appropriate and adequate

staffing levels are maintained by identifying skill gaps and assistance with ever changing resourcing


The role provides directional and administrative support to the ASC enabling the ongoing development

across all ASC teams.

This role is critical in supporting a high performing team that focuses on continuous improvement and

enhances the client experience as we strive to be a world-class government service provider.

Key Accountabilities

• Oversee and facilitate the creation and publication of schedules for ASC staff in alignment with

forecasted business requirements, with a focus on providing a positive client experience to meet

changing seasonal and client requirements.

- Provide advice and support on ASC workforce staffing matters and seek ways to enhance operational

efficiencies through effective workforce planning.

- Work with the ASC Service Support Team in the development, maintenance and scheduling of the

training program of work aligning with operational requirements

- Work collaboratively and build relationships and network with a diverse range of ASC staff as well as

promote future resourcing initiatives.

- Provide advice and assistance with workforce planning initiatives, including the evaluation of internal

and external recruitment options as well as the ongoing upskilling and development of the existing

ASC workforce.

- Review staff movement requests and recruitment requirements making recommendations on the

continuous improvement of workforce optimisation as well as advise on future recruiting strategies

- Ability to be flexible, embrace change and show resilience in a fast-paced work environment to ensure

we adapt and respond to our changing economic environment, whilst maintaining a strong client

centric focus.

- Proactively assist with staffing requirements to ensure resourcing efficiency and continuity in AFSA’s

ASC is maximised in line with changing workforce requirements.

- Assist with the administration and maintenance of the associated WFM staffing documentation as well

as the WFM intranet web pages incorporating relevant support guides and work instructions as


- Assist with workforce management functions on an adhoc basis as required by business needs.

All duties will be performed in accordance with:

o The APS Values, Code of Conduct and Employment Principles

o WHS obligations, taking responsibility for own health and safety and that of others

o AFSA’s risk management framework and relevant legislation, including guiding others to

identify and mitigate foreseeable risks.

Skills and Capabilities

Applies digital dexterity

- Demonstrates commitment to explore, learn and adopt new technologies and ways of working, to

achieve better business outcomes.

- Displays a growth mindset.

Communicates simply and clearly

- Communicates clearly in plain English, without using jargon.

- Demonstrates an ability to convey a message succinctly and with empathy, regardless of medium

(written, verbal, digital).

- Understands the target audience, and tailors' message in a way that appeals to them.

Fosters a service culture

- Keeps people at the centre of thinking, decisions and actions, including internal systems and


- Demonstrates empathy, curiosity and listens deeply to understand a person’s context, challenges and


- Keep one’s word and follow through on promises or commitments made.

Working with ambiguity

- Demonstrates proactivity, emotional intelligence and self-direction in the face of uncertainty, change or

new situations.

- Chooses a course of action or decision without having the total picture.

Qualifications, accreditations and experience

Experience working in a service delivery environment is preferred but not essential.

Application details

The application is the tool that the selection committee will use to shortlist applicants.

Your application must include:

1. A completed Position Application Form (available on the AFSA website)

2. A current Resume/ CV including contact details for at least two recent referees

3. A two-page pitch that considers the key responsibilities and essential capabilities of the position

and states the following:

- Why you are interested in the position

- How your skills and experience make you the best person for the position

- What value you can add to AFSA and the Client and Digital Services Division.

4. State the position title and location in the subject line and email: [email protected]

Applications must be submitted no later than Sunday, 5 December 2021.

A selection decision may be made on the basis of your application only. A telephone interview may be

conducted in the first instance. Candidates may also be required to undergo psychometric and/or work

sample testing as part of this selection process.

All pre-employment checks will be conducted via an external party (Equifax). For further information on

Equifax’s privacy policy please refer to:

We encourage applications from Indigenous Australians, peoples from culturally diverse

backgrounds and people with disabilities. We are committed to providing a working environment

that values diversity and supports staff to reach their full potential.

If you are an applicant with a disability or other special needs, please contact the Disability Access

Coordinator on (02) 8233 6999 to discuss any requirements that may assist you in your application.

Thank you for your interest in this position.

The original job offer can be found in Kit Job:

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