(VH-652) | Communications Operator

(VH-652) | Communications Operator

22 Nov
Queensland Government
Sunshine Coast

22 Nov

Queensland Government

Sunshine Coast

Your Key Accountabilities will include:

- Provide quality service to clients and resolve specific client problems by:

- receiving emergency (000) and routine telephone requests for assistance from the public;

- accurately eliciting and recording information from callers;

- identifying and appropriately allocating emergency, life threatening or significant situations to the Communications Coordinator or appropriate service provider;

- negotiating response arrangements with callers or referring callers to appropriate organisations and/or agencies; and

- establishing and coordinating task priorities and meeting time restrictions.

- Provide police with accurate, relevant and timely information, job tasking and support as appropriate,

using a range of information management systems and communications equipment, including radio telecommunications systems.

- Liaise with a range of police personnel, emergency service providers, and other government and non-government stakeholders.

- Support other Communications Operators including the provision of on-the-job guidance and mentoring.

- Maintain and update records and complete various data retrieval support functions.

- Contribute positively within a team environment

Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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