[D458] Process Improvement Manager

[D458] Process Improvement Manager

22 Nov
|
People2People
|
Sydney

22 Nov

People2People

Sydney

The Organisation



This international shipping organisation with its head office based in Sydney CBD is looking for a Process Improvement Manager to join their Regional Customer Success Team for an initial 12-month fixed term contract.



The Opportunity



Reporting to the Pacific Regional Customer Service Manager you will be responsible for driving operational excellence and continuous improvements for their shipping and logistics customers and stakeholders.



Your key responsibilities will include:



- Supporting the leadership team by identifying and initiating process improvement/standardisation opportunities.



- Collaborating with global process owners to implement global operational SOPs,

and modification of Pacific SOPs when the situation justifies



- Developing a framework to structurally enable frontline teams at all levels to bring forward ideas for continuous



- Being responsible for identifying, initiating and supporting new improvement opportunities



- Cross area/regional level best practice sharing for local successful improvements



The Criteria



- Previous experience in shipping and logistics.

- Degree qualified

- Solid knowledge of customer service process and systems

- Strong analytical skills

- Capacity to handle change and good change management skills

- Excellent analytical skills and ability to understand complex problems and providing innovative solutions



This is a fantastic opportunity to join a global leader and make a real difference to their customer experience. If you believe you have the right skills and experience, please APPLY now and Mark Green from people2people will give you a call!

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/13053628/d458-process-improvement-manager-sydney/?utm_source=html

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