Customer Experience Representative | [C-94]

Customer Experience Representative | [C-94]

20 Nov
|
Enterprise Holdings
|
North Richmond

20 Nov

Enterprise Holdings

North Richmond

Overview Enterprise Holdings has an exciting opportunity for a Full Time Customer Experience Representative (CXR).



This position pays 16.38-$18.31 / hour + monthly commissions and bonus opportunities(hourly rate is based on experience) and is located at the Richmond International Airport location - 1 Richard E Byrd Terminal Dr., Richmond, VA 23250



Differential pay is $2.00 (more an hour) and is applied to shifts starting at 1:45p or later M-F and any shifts worked Saturday and Sunday



Apart from religious observation, must be able to work the schedule posted below:

Wednesday, Thursday, Friday, and Saturday: 7am - 6pm



Or



Sunday, Monday, Tuesday, Wednesday: 6am - 5pm



Full Time employees are offered benefits including:



Paid time off

Direct deposit

401k retirement investment plan with company match and profit sharing

Access to Employee Assistance Program

Discounts on renting vehicles

Discounts on purchasing vehicles through Enterprise Car Sales



The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.



As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.



Responsibilities



Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training



Equal Opportunity Employer/Disability/Veterans



Qualifications



Must be at least 18 years old

High School Diploma or G.E.D. required

Must have reliable transportation to and from work

Customer service or sales experience in retail, guest services, or administrative support is preferred

Must have a valid driver's license

Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years(Total points on driving record cannot exceed 8 points).

No drug, alcohol related violations in the past 3 years.

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Must be able to work the full time schedules:Wednesday, Thursday, Friday, and Saturday: 7am-6pm

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/13053457/customer-experience-representative-c-94-north-richmond/?utm_source=html

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