DCB-337 | It Services Support Officer

DCB-337 | It Services Support Officer

20 Nov
The Staffing Group

20 Nov

The Staffing Group


About us Treasury Wine Estates (TWE) is one of the worlds leading wine companies. We know that its the thinkers, makers and doers who have the most impact as we continue to strive towards being recognised as the worlds most admired premium wine company. We are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe. From the iconic luxury of Penfolds, to the broad appeal of Lindemans and newer brands like 19 Crimes, we are committed to creating memorable wine experiences for our consumers.

About the role

As our IT Services Support Officer, you will be part of a team that provides customer services and Level 1 technical support to all Treasury employees (3,000)

across multiple regional locations and sites. Bringing a strong customer service focus you will be renowned for your expertise with stakeholders asking for you by name.

Provide IT Services support via telephone, email, walk-ups, chat, self-service, and any other method of communication created for support interaction

Maintain enterprise solutions for supporting Windows 7/Windows 10/ MAC OS/ iOS operating system and application platforms

Deliver assistance with desktop, laptop hardware, printing, server connectivity, operating systems, related utilities and associated business and IT applications

End to end management of tickets across all IT disciplines ensuring issues and requests are reviewed and actioned in a timely manner

Provide IT guidance with collaboration and meeting event tools

On Call/After Hours/Weekend support is required working against a 24x6 rotating roster for relevant staff shifts

About you

You will bring with you technical experience that comes thru working on a Corporate IT Service Desk with exposure to desktop support technologies (such as hardware, software, printing, basic networking, Active Directory, SCCM, Exchange, Office 365 and End User Security) along with a customer focused approach.

Experience in technical troubleshooting, root cause analysis and incident management within the end user environment

Familiarity with ServiceNow or a similar ITSM tool

Strong focus on Customer Service Excellence and providing a positive employee experience

A+ certification, HDI support center analyst certification, Computer Degree and/or ITIL certification would be highly regarded

Whats in it for you

Financial Review Boss Best Places to Work winner 2021

Access to the worlds most admired wines through our employee product allowance

Flexible/hybrid environment to empower you to be your best

Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe

Opportunity to build a career across multiple functions (were really good at doing this!)

Structured development programs to support your health, wellbeing and career

TWEforME Day an additional day of leave each year, for you to do you

Meeting-free Monday mornings (we all love this!)


We bring our whole selves, were courageous and we deliver together thats our DNA. Were a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth. Were brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude. Were definitely glass half full people and see challenges as opportunities and move with pace to achieve our goals.

If youre ready to help us be the worlds most admired premium wine company, please apply now!

Inclusion, Equity and Diversity

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact ********** [link removed], quoting the job title and reference number.


TWE are committed to providing a safe environment for our team, suppliers, customers and consumers, as well as taking measures during the current COVID-19 pandemic to protect the broader community. We will therefore comply with relevant public health orders and government directives. As such, you may be required to be fully vaccinated against COVID-19 before commencing and during your employment with TWE, including providing proof of your COVID-19 vaccination status (or medical exemption) as part of your application for employment.

How to apply

We move quickly at TWE and continually review applications, so if you dont want to miss out, apply today. Note that we prefer to deal with you directly; we havent briefed a recruitment agency on this role and wont be accepting CVs through any recruitment agency, so please apply directly.

The original job offer can be found in Kit Job:

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