Senior Staff Network Engineer [SHM792]

Senior Staff Network Engineer [SHM792]

20 Nov
New South Wales

20 Nov


New South Wales

Company Description ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this exciting opportunity :

Drive a business-critical public cloud infrastructure around the world.

Design and deploy networks based on business and technical requirements.

Participate in the design and coding of a new piece of automation or on-platform optimization.

Partner with project and program managers to meet overall timelines and resolution of issues.

Operate and troubleshoot networks to identify and resolve issues quickly.

Take a lead role in the engagement and mitigation of outage causing events or issues.

Perform non-critical investigations into functionality that is not working as desired.

Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.

Participate in rotating “on call” schedule with other members of the team including weekends.


To be successful on this role, you are expected to have the following

Technical Skills

Solid foundation in networking including routing, switching, security and load balancing.

Minimum 4 years of experience with public peering relationships and route optimizations with other ISPs as a Network Engineer.

Experience in Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.

A minimum of 5 years of experience in working on Internet and data center networks.

Possess a solid understanding of and have experience with most of the following network technologies: MPLS, RSVP-TE, BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.

Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.

2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux

Azure Core Platform: Compute, Storage, Networking.

Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.

Soft skills

The ability to partner with peers who are globally distributed is a key part of this role

Passion for customer experiences and focus on delivering high-quality support.

Strong communication skills and empathy for customers.

Ability to learn new technology in a fast-paced environment.

Desirable skills/experience

Familiarity with Cisco IOS and JunOS operating systems

Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform)

F5 and Cisco ASA knowledge and experience

Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work Personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.


A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.


A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

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