(WFV799) - Senior Analyst Technical Platform & Operational Research

(WFV799) - Senior Analyst Technical Platform & Operational Research

20 Nov
New South Wales

20 Nov


New South Wales

Challenge yourself to bring your technical expertise to our fast-paced Customer Insights Team

Together we’ll achieve critical business outcomes through key insights using our experienced data platforms

Full time position based at our corporate Mascot Campus

At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we’re strong and resilient, and we work hard to make sure we’re always at our best.

Being part of a business that’s constantly changing challenges us to think and move on our feet quickly. Our agile way of working enables us to be responsive to business requirements and helps us to deliver exceptional outcomes.

The flexibility of our platforms allows our team to work quickly in a way that suits them.

As part of the dynamic, high-performing Research and Insights team, the Senior Analyst–Technical Platform and Operational Research will play a critical role in building and embedding the Voice of Customer across all of Qantas Group’s activity, to ensure it is based on strong customer insight and designed to deeply connect with our customers at the times that matter most to them.

You will play a key role in the continuous transformation and management of market research fieldwork, management and delivery of critical customer metrics, reporting and data visualisations. You will also play a key role in evolving and expanding the use of Qualtrics as Qantas Group’s Experience Management platform, identifying, assessing and championing the latest, best-in-class functionalities and features.

You’ll have –

Approximately 5+years' experience in a market research agency and/ or an internal client-side similar role

Experience dealing with large, structured, semi-structured and unstructured data sets – extraction analysis and reporting, including visualisation capabilities and ability to apply this across different customer research use cases, metrics and data sets

Experience with SQL or other research programming / scripting software. Qualtrics experience would be considered advantageous

Experience across the research project lifecycle - end-to-end, including sampling and quotas,fieldwork and delivering outputs

Demonstrated ability to apply statistical or data mining techniques to solve real problems

Curious and highly developed analytical, lateral thinking and problem-solving skills

Excellent at multi-tasking planning and organisational skills including prioritising your daily workload in an agile and dynamic environment

Demonstrated capability and commitment to improve customer experience within a complex organisation

Experience with stakeholder management and communication skills

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you. Qantas embraces diversity and encourages applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close26th November 2021

Please note:Under the Qantas GroupCOVID-19 Vaccination Policyall Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process.

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