Technical Support Officer (Can Consider Recent Graduates) | (YAO-650)

Technical Support Officer (Can Consider Recent Graduates) | (YAO-650)

21 Nov
Mars Recruitment

21 Nov

Mars Recruitment


The Company

Join this well known brand within the event space. The company provides exceptional training and development opportunities. Can consider recent graduates.

The Role

An exciting opportunity to step into this iconic brand name. The role is suitable for junior or recent graduates as there is ample training and development. Some experience (even if internships while studying) will be advantageous. The role will be focusing on technical support across POS systems and other technologies.

Key Responsibilities:

- POS Systems Support

- Level 1 IT technical Support: AD / O365

- Clearly and accurately document activities and client experience/context within the enterprise ticketing system as a single source of truth, while following the documented format and requirements.

- Contribute to organisational learning by identifying areas where existing documentation can be updated/created for the agencies knowledge base and existing documentation libraries.

- Basic Network troubleshooting

- POS / BAU Hardware Technical support

- Supporting W10 environments

Required Skills and Experience:

- Prior experience in a IT support desirable but can consider recent grads

- Strong time prioritization and customer facing experience

- Strong communication skills and go-getter attitude

Please note due to the high volume of applicants we can only contact successfully shortlisted candidates.

The original job offer can be found in Kit Job:

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