Applications / Claims Support Officer - YW172

Applications / Claims Support Officer - YW172

21 Nov
Department of Customer Service

21 Nov

Department of Customer Service


Applications / Claims Support Officer, Temporary, NEW SOUTH WALES

Grade: Clerk grade 3/4 (Salary commencing at $74,117 - $81,158 + superannuation)

Duration: Temporary (up until 30 June 2023) (multiple roles available)

Location: Variable

Closing Date: Monday 29th November @ 9:59am AEST

Multiple vacancies across several teams including:

· Building, Business & Workplace Safety

· Long Service Corporation and,

· Liquor & Gaming

We will also be creating a talent pool for future ongoing and temporary opportunities.

About us

Better Regulation Division (BRD) works across a broad portfolio of functions and projects to deliver better regulation in NSW. Regulations that are modern,

innovative and collaborative, competitive for businesses, responsive to our customers' needs, protect the community we serve and give people confidence to engage in economic and social activities. Our vision is for a safer community and a vibrant economy, supported by better regulation.

The Licensing & Funds stream within BRD delivers a diverse range of regulatory schemes to enable individuals, businesses and organisations to operate in NSW while assuring the community that the requirements of the law are being met. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

About the Role

The purpose of the Applications / Claims support officer role is to deliver a high quality service, undertaking a range of activities necessary to assess, process and determine applications /claims/renewals/and related approvals/authorisations. Regulatory Operations Support Officers will provide assistance, information and customer support services to facilitate the effective operation of our business.

This role is responsible to:

- Undertake a range of activities necessary to assess, process and determine applications /claims/renewals/and related approvals/authorisations in a timely, accurate and impartial manner in accordance with delegation, relevant legislation, policies and procedures.

- Ensure applications/claims/renewals/variations escalated for higher approval are sufficiently documented and follow policies and procedures to allow approver to action.

- Maintain and apply sound knowledge of current procedures, standards, legislative obligations and entitlements to provide timely, accurate and consistent responses to customers on a wide range of matters. Provide a range of operational and administrative tasks within established delegation levels to support the effective operations of the team.

- Update and maintain records and databases, complying with service delivery systems and processes, ensure that all information is accurate, stored correctly and accessible.

- Educate clients/customers on their rights and responsibilities, requirements and services available to raise community awareness and ensure compliance with legislation and/or processes.

- Review and advise on more complex matters and/or ensure these matters are appropriately referred and/or escalated to relevant business areas.

Key challenges of the role:

- Working in a high workload regulatory environment with competing priorities, delivering all customer service activities, administration and processing tasks in line with agreed standards and tight timeframes, while maintaining accuracy and attention to detail.

- Cross train and work flexibly from one team to another and adjust to changing workloads as directed.

- Exercising tact, professional judgement and, sensitivity when responding to culturally and /or linguistically diverse customers.

What we need from you: Your application should include a short covering letter (no more than 2 pages) and a current resume of no more than 5 pages.

Salary Grade 3/4, with the base salary for this role starting at 74,117 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Bethany Jones via [email protected]

Employment in these roles may require COVID Vaccination based on WHS risk assessment outcomes

Closing Date: Monday 29th November (9:59am)

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.

The original job offer can be found in Kit Job:

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