Retention Specialist | Z58

Retention Specialist | Z58

21 Nov
|
Zurich Financial Services Australia
|
Sydney

21 Nov

Zurich Financial Services Australia

Sydney

Are you the kind of person who thrives on providing customers with an exceptional service? Would you like to build on your existing life insurance experience and be part of a highly experienced team? A role as a Retention Specialist in our Life Operations team could be just what you’re looking for.



As a Retention Specialist, you will be responsible for the delivery of exceptional customer service to deepen customer loyalty and advocacy in order to retain customers.



In this role, you will manage inbound and outbound customer interactions though telephone and email channels, to assist customers with maintaining their insurance cover.

You will also execute agreed strategies to maintain and improve customer retention across multiple interactions including cancellations, cover reductions and financial hardship. In addition, you will also provide support to our vulnerable customers.



We are looking for a knowledgeable and passionate Life Insurance, Superannuation, or Investment’s customer service professional. You will be skilled at delivering exceptional customer services and always look to exceed customer needs and expectations. Your strong verbal and written communication skills will enable you to develop rapport and build relationships with your customers and key stakeholders, and your solutions driven approach, keen eye for detail and ability to meet deadlines, will be essential to your success in this role.



If you are passionate about customer service and want to be part of a vibrant, supportive team, apply today!



Our people are the heart & soul of Zurich. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!



Our ambition is to become one of the most responsible and impactful businesses in the world. To get there we hire and develop the best talent available. With Zurich, you can expect to work on challenges that will help you grow and to collaborate with a diverse and inclusive global team.



People are Zurich’s most important asset. Their varied skills, perspectives and experiences drive innovation. And they reflect the breadth and diversity of our customers, suppliers, communities and investors around the world. We are committed to attracting and retaining talented individuals from a variety of backgrounds and experiences. Zurich does not discriminate based on race, ethnicity, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law.



- Location(s): AU - North Sydney

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/13053020/retention-specialist-z58-sydney/?utm_source=html

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