Casual Customer Service Roles Available - Modbury and Noarlunga TL201

Casual Customer Service Roles Available - Modbury and Noarlunga TL201

21 Nov

21 Nov



Datacom are growing! As a result, we are hiring across Adelaide for Customer Support roles in Modbury and Noarlunga.

The Role

As a Customer Service Representative at Datacom, you will be providing essential services to the Australian public on behalf of our Australian Federal Government clients. Every customer interaction is unique and you will impart your passion for problem solving and superior customer service and use empathy to deliver optimum outcomes and service for the customer.

This role operates in a fast-paced team environment and works to meet key performance indicators that are focused on quality outcomes for customers, delivered with efficiency and a smile.

The Benefits

- Datacom offers its people the ability to make a real difference, and develop their careers within in a supportive and rewarding environment.

- Datacom offers options for you to interview virtually

- Best in class rewards and recognition program, including awards and corporate retail discounts on tap.

- Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide you with career growth within our great organisation. Opportunities for development include: Leadership, Business Analytics, Administration, HR & Recruitment and IT.

- Cafeteria on site (Modbury), fresh fruit in all our break out areas, team activities, social events and a sense of community.

Operating Hours

Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.

We are offering three types of employment - Permanent full time, part time and casual positions.

We understand that life can be busy, therefore, Datacom’s commitment is to provide a flexible work life balance to suit any personal or family commitments whilst still maintaining full time hours.

About you

- You are able to demonstrate your focus on customer service

- Proficient verbal and written communication skills that meet our benchmarks

- Listening skills that identify customer needs and provide appropriate solutions to customer enquiries

- Intermediate computer skills and typing 35wpm

- Able to effectively manage sensitive customer interactions

- Able to demonstrate your own sense of self-awareness as well as empathy for others

- Due to Federal Government security clearance requirements, Australian Citizenship is essential

About Datacom

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.1 billion annually. This makes us one of Australasia’s largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent.

Datacom has extensive expertise in the operation of contact centres, data centres, engineering and application management, as well as payroll and customer service design and operations.

Founded in 1965, we have a successful trading history of consistent growth, profitability and a track record of delivering innovative, cost effective technology solutions.

We are local at heart, yet world-class in capability.

If you’re looking for meaningful employment with genuine career progression, training and development, Datacom would love to hear from you!

To apply, please send your resume to the Datacom Recruitment team by clicking APPLY NOW.

The original job offer can be found in Kit Job:

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