[YIS-390] | Associate Director Language Services

[YIS-390] | Associate Director Language Services

21 Nov
Department Of Communities And Justice

21 Nov

Department Of Communities And Justice


Company description:

Department of Communities and Justice

Job description:

Associate Director Operations

Multicultural NSW


- 1 Ongoing Full-Time role

- Opportunity will be located in Parramatta CBD

- Clerk Grade 11/12, Salary ($131, 094pa - $151,609pa), plus employer’s contribution to superannuation and annual leave loading

About us

The Department of Communities and Justice carries an important purpose across many areas of its work, particularly when it comes to improving outcomes for children and young people, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, people experiencing domestic and family violence, victims of sexual assault,

juvenile offenders, people at high risk of reoffending, and people experiencing homelessness.

Working together for stronger communities means we can continue to deliver our services with a more unified and collaborative approach. This means a greater focus on prevention and early intervention, faster responses, more seamless operations, less duplication of effort and better outcomes.

About Multicultural NSW

Multicultural NSW exists to build and maintain a cohesive and harmonious multicultural society that enriches the lives of all people in NSW. Our work is underpinned by the Multicultural NSW Act 2000, which establishes Multicultural NSW as the lead NSW Government agency for promoting the multicultural principles and resolving issues relating to cultural diversity. Through our strategies, policies, programs and services, we promote the equal rights and responsibilities of all the people of New South Wales where individuals share a commitment to New South Wales and Australia, diversity is regarded as an asset, and English is the common language.

About the role

The Associate Director Operations is a critical service delivery role in the Language Services team that leads the delivery of operational services and scoping and implementation of strategic projects, to support the development of services for the Language Services Branch. The role operates as a change agent across Language Services, guiding and directing an operational team, onboarding new clients and services, focusing on growing the maturity level within the branch, ensuring the identification, development and implementation of both existing and new revenue opportunities, and improving access to service delivery through more user-friendly systems and processes.

Essential requirements of the role

- Strategic knowledge and understanding of the principles of multiculturalism and the provision of language services.

- Significant experience in managing delivery of services and customer engagement in a high volume, transactional environment.

- Sound experience in external stakeholder management and service performance analysis.

- Strong business acumen, critical thinking skills and experience in continuing process improvement.

- Demonstrated experience in effectively leading, coaching and managing teams.

- Sound networking, conflict resolution and relationship building skills.

- Demonstrated experience in reporting and data driven continuous improvement.

- Experience in a call entre environment is desirable.

Appointments are subject to reference checks.

- National Criminal History Record Check.

- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

- It is an essential requirement of the role that successful applicants will have had their first dose of the COVID-19 vaccine by 25 October 2021 and their second dose by 17 January 2022

About you

To be successful in this role you will have:

Highly developed problem-solving skills with an understanding of complex and diverse environments.

The ability to respond quickly when situations change, while continuing to effectively engage stakeholders to ensure excellence in service delivery and customer engagement.

The ability to switch between operational and strategic management styles as needed to optimise business outcomes for all.

The ability to achieve results through the efficient use of resources and a commitment to quality outcomes.

What we offer

- Clerk Grade 11/12, Salary ($131, 094pa - $151,609pa), plus employer’s contribution to superannuation and annual leave loading

- Flexible working.

- Ongoing training and support

- Opportunities for learning and development and Internal career progression

Does this sound like you? Click Here to download the role description.

Applying for the role

When applying you will need to:

1. Submit a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role

2. Attach an up-to-date resume (maximum of 5 pages)

When preparing your resume and cover letter we are looking for you to demonstrate your competence in the Focus Capabilities as outlined in the Role Description, so please consider your responses with this in mind.

For more information please contact: Breda Diamond on [email protected]

Closing date: Sunday 5 December. We will be assessing applications as they come through and interviews will be held on a date to be confirmed during the week beginning 6 December.

If you experience technical difficulties when submitting your application, please contact our team on (02) 9765 5504.


To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQA+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment within the recruitment process, please contact (02) 8671 8602 or via email at [email protected] and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

This is an on-going role in accordance to the Government Sector Employment Act 2013.

This recruitment may also create a talent pool to fill future ongoing and temporary full-time vacancies (over the next 18 months) if and when they arise in accordance with the Government Sector Employment Act 2013.

Being placed in a recruitment pool is a great opportunity to be considered for roles throughout an 18 month period. It means you may have opportunities to contribute to a range of initiatives and gain a wider range of experiences to grow your career, as well as providing you with the freedom to decide which opportunities to accept.

Thank you for your interest in this role. We look forward to receiving your application.

The original job offer can be found in Kit Job:

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: [yis-390] | associate director language services
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert