Customer Category Planner (DVY-801)

Customer Category Planner (DVY-801)

21 Nov
Transport For Nsw

21 Nov

Transport For Nsw


About us

Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. We work with several government agencies to coordinate metro, train, bus, ferry, light rail, road and maritime services, always keeping the safety and comfort of our customers at the heart of what we do.


- Customer Category Planner - Permanent Full-Time opportunities

- Salary Grade 9 $138,670 - $155,309 + Super + Annual Leave Loading

- Flexible work location across regional NSW or NSW

The opportunity

We have a number of opportunities in our newly created Customer Service Experience & Planning branch, which is part of the Chief Customer Office (CCO) within Regional and Outer Metropolitan (ROM) division. This branch is aimed at making NSW a better place to live, work and visit by delivering great customer experiences by creating customer service experience programs in the medium term and better outcomes for the service delivery teams

This exciting opportunity seeks to innovate existing and established contracts with a view to delivering better and more consistent service experiences for regional customers. This role leads a significant multi-year program of work and will require your knowledge of the procurement process to optimise the outcomes.

About you

The ideal candidate for this role will demonstrate an entrepreneurial approach to their work. A sound strategic thinker who is constantly seeking out better ways of optimising existing contracts to deliver better customer outcomes. This role will work alongside formal procurement teams, so category and sourcing experience in a procurement environment would be advantageous. You are financial and commercially savvy with a talent for problem solving and can easily operate in the grey!

Please click here to view a copy of the position description.

Salary and benefits

The salary for this position is: Grade 9: $138,670 - $155,309 per annum plus superannuation and leave loading.


To apply for this position, please submit a resume and answer all questions within the online application process.

Applications close: 11:59PM; 29 November- Monday

​We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them and their teams. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options. ​

For any enquiries, please email Divya Loona at [email protected]

Find out more about Transport for NSW at

Check out this useful video series that will help you stand out from other applicants and navigate the recruitment process at Transport. View here​. ​ ​

All Transport workers are required to have:

- at least one dose of a TGA approved COVID-19 vaccine by 6 December 2021 and two doses by 7 February 2022; or

- an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.

The original job offer can be found in Kit Job:

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