(E-527) - Assist Technical Support

(E-527) - Assist Technical Support

21 Nov
Recruitment Hive
Australian Capital Territory

21 Nov

Recruitment Hive

Australian Capital Territory

- Initial 6 Month Contract + Possible Extensions

- $35 - $50 per hour Inc Super

- Majura Park, Canberra Airport

Our Client, an Australian Government Agency is seeking the services of a Level 1-2 Technical Support Officer to join the Assist Team. The Assist Team is the first point of call for ICT service requests and facilitates the restoration of services during incidents.

As an Assist Team member, you will be responsible for providing 1st and 2nd level ICT desktop support for internal staff and 1st level application support for external clients.

The team is required to provide support for cloud base technologies including Office 365 and associated Microsoft suite, technical equipment set up such as staff workstations,

provide support for MS Teams and Zoom meetings. The Assist team also provide the first level of support to external users for the Agency's Research Management System.

As the Level 1-2 Technical Support, your duties will include:

- Take remediation actions in response to telephone and email user requests, system changes, problems, and incidents'

- Provide level 1/2 advice to staff on IT related issues; including identifying problems;

- Ensure ICT faults and incidents and reported and recorded through the incident recording tool and escalate priorities to the relevant team;

- Provide support to the Agency’s Research Management System (RMS) and the System to Evaluate the Excellence of Research (SEER);

- General technical equipment set ups, meeting support and knowledge around online meeting support (Teams and Zoom).

Our Ideal Candidate will:

- Work well in a team environment and have experience in a high pace service desk environment. You have a strong IT support background and are client focused with excellent communication and organisation skills, and a keen eye for detail;

- Provide quality and timely customer service in relation to problem solving, advice and support;

- Have the ability to respond to, and prioritise, competing requests in a calm and efficient manner while also maintaining high work standards and accuracy.

- Have highly developed communication skills with a strong client-focus;

- Demonstrated experience in performing end user support;

- Demonstrated experience sing AD and Azure account administration;

- Experience supporting Windows 10 and O365;

- Ability to research and undertake technical problem analysis and resolution;

- Proven experience with remote access technologies and in desktop support;

- Proven ability to effectively work independently as well as in a team environment, set and meet realistic deadlines and organise workload;

- Possess excellent customer service skills with the ability to communicate with stakeholders and able to make decisions within bounds of responsibility;

- Experience in a similar Level 1 Service Desk role is highly desirable;

- Microsoft Technology Associate or ITIL certification is highly desirable;

- Experience working with Office 365 (including MS Teams).

To be considered for this exciting Level 1 - 2 Technical Support contract opportunity, please forward your Resume to Alison by clicking the Apply for this Job button. Alternatively you can reach Alison on 6299 1006 to discuss further (Job ID 5661).

Please note this opportunity closes on Friday the 26th of November.

The original job offer can be found in Kit Job:

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