VN-716 | Service Quality Officer

VN-716 | Service Quality Officer

12 Oct
The University of Newcastle, Australia

12 Oct

The University of Newcastle, Australia


The University of Newcastle is an equal opportunity employer committed to equity, diversity and social inclusion. Women and Aboriginal and Torres Strait Islander candidates are particularly encouraged to apply.

Job Summary:

Opportunity for an ITIL Professional to help deliver innovative digital solutions and services to the University's staff and students.

- Full-time permanent opportunity based at the Callaghan Campus

- Work within cloud based agile environment

- Attractive salary plus 17% superannuation

Look to the future

The University of Newcastle stands as a global leader distinguished by a commitment to equity and excellence.

Our vision is to be a world-leading University for our regions and creating a better future for our regions and the globe. Underpinned by this vision are our values of excellence, equity, engagement and sustainability.

Reporting to the Chief Information Officer, IT Services delivers cutting-edge, innovative and cost-effective digital solutions and services to the University’s staff and students to enable the delivery of excellence in education and research & innovation; and to support engagement with communities and partners. IT Services is repositioning to be a technology integrator, broker, trusted advisor and innovator, enabling the University to deliver the Strategic Plan. 

Be challenged and imagine with us

In this role you will be responsible for developing, maintaining, and implementing service quality tools and processes across the IT Services Unit. Working with key stakeholders, you will be coordinating and implementing risk, change and release, incident, problem and configuration management practices in accordance with the University’s ITIL-based frameworks.. In addition, you will provide insight to identify service issues and improvement opportunities, maintain documentation and policies and provide expert advice in all matters ensuring that service quality management is at the core of everything you do. 

This is an ongoing, full-time position and is located at Callaghan.

How will you inspire us?

You will have:

- Excellent verbal and written communications skills and the ability to build trust with senior executives and staff at all levels.

- Strong problem-solving skills with demonstrated ability to understand ITIL and service management attributes.

- Proven ability to plan and implement ideas and initiatives to contribute towards service improvement.

- Graduate qualifications in Business or Information Technology and around 4 years of experience/expertise in IT service management; or an equivalent combination of relevant experience and/or education/training.

- Demonstrated experience working in a contemporary corporate environment and using tools such as: COBIT, PRINCE2 and Agile Project Management is highly desirable. 

Conditions & Benefits

HEW Level 7 - $91,259 to $102,667 plus 17% superannuation

Additional information on benefits and conditions of employment is available via these create this future together. Here’s how to join:

Click on 'Apply for this job'. Your application will be assessed on essential criteria. Read all information about the role so you understand what is required.

Submitting your application – To apply for this vacancy, please provide in a single document (PDF preferred);

- a cover letter outlining your motivation to apply for the position

- a statement addressing the selection criteria found on the (four pages max)

- your CV with contact details for three relevant referees.

Before submitting your application please read the important information and useful tips on what to include - available via this link: Submitting your application

Additional information about our application process is available via this link: Application Process

Closing date: Friday 22nd October 2021 at are excited to be Looking Ahead with you

The original job offer can be found in Kit Job:

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