Customer Support Representative [R124]

Customer Support Representative [R124]

03 Sep
Komatsu Australia
Western Australia

03 Sep

Komatsu Australia

Western Australia

Komatsu’s purpose is to create value through manufacturing and technology innovations to empower a sustainable future where people, businesses and our plant thrive together. Komatsu celebrates its 100 years with a renewed commitment of building a sustainable business for all stakeholders. We focus on building partnerships, considering the needs of society, customers and other stakeholders first and then working together to innovate, solve challenges and create value for generations to come.

Our Brand promise: Creating value together.

The Opportunity

Due to an internal promotion an exciting opportunity has become available for an experienced Customer Support Representative based in our Sunshine Coast, Queensland branch.

The purpose of the position is to service the needs of our broad customer base throughout the allocated region, predominantly major mining customers as well as large and medium sized contractors and construction companies in all parts sales and enquiries.

Key Responsibilities

- Performs weekly checks of outstanding customer orders to ensure supply within a short timeframe

- Be proactive by forms of offering suggestions or complying within cost control measures

- Perform special projects as per instruction by Customer Service Supervisor

- Perform warehouse duties on occasions to offer a more superior customer service

- Establish and maintain channels of communication with all CSR’s

- Be familiar with client’s machines, processes and specific requirements

- Provide a regular fee back to clients through back order reports and advice of delivery status proactively

- Advise the Customer Service Supervisor of any potential problems or opportunities that may arise with discussions

- Recommend process improvements with regards to efficiency and profitability of the parts departments

The Knowledge, Skills And Abilities We’re Looking For

- Current drivers licence and forklift licence is essential

- Able to consistently meet customer and company expectations

- Strong written and verbal communication skills

- Maintains a high level of Safety and Housekeeping

- Highly organised individual, able to plan & achieve day to day activities

- Able to establishes and develop relationships at all levels

- Show the ability to deal with difficult situations

- Able to interpret the customer’s needs correctly, suggesting alternative options to the customer

We Will Also Highly Regard

- Previous experience in a warehouse environment

- Sound computer skills and knowledge of the Microsoft Office

- A background in parts sales and good mechanical aptitude

Are you Komatsu?

We’re looking for someone who shares our values of Ambition, Perseverance, Collaboration and Authenticity. You have integrity, a deep respect for diverse perspectives and care about the people you work with. You are team-oriented, innovative and a naturally engaging person. Not only are you proud of the high performance and uncompromising quality of the work you do, but you strive to live the shared values of your organisation and are focused on helping the company improve productivity and safety worldwide.

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