(V367) | Service Desk Analyst

(V367) | Service Desk Analyst

03 Sep
Lotus People

03 Sep

Lotus People


Lotus People are excited to be partnering with this is a prestigious education provider based in North Sydney. This is an exciting opportunity to work with and gain exposure to an established, respected and inclusive organisation! This is a permanent opportunity for a service desk analyst to join the team.

The Role

Reporting into the incredibly supportive and personable IT Manager; this role will see you deliver technical support for internal staff, students and parents. You will support the wider team with a range of troubleshooting issues and queries as well as provide more advanced problem management.

The Duties

- Provide first contact support of incoming requests (ICT and Audio-Visual)

to the service desk via the ticketing system, phone, email and in person, to ensure courteous, timely, and effective resolution of end-user issues.

- Take ownership and responsibility for assigned queries, issues and requests as the first point of contact

- Build rapport and elicit problem details from all stakeholders: students, staff and parents

- Adherence to IT policies and procedures

- Liaise with the School's vendors in the supply and maintenance of hardware, software and support.

The Candidate

To be successful in this role you will be switched on, personable and customer-focused in your approach. With a calm demeanour and a solutions-focused attitude, you will be able to hit the ground running.

- Past experience working in an environment with children or customer facing.

- Understanding of MDM, Microsoft Windows, Apple macOS, and Apple iOS

- Must hold strong communication skills, articulate with good spelling and grammar.

The Benefits

- Relaxed working hours 8am-4pm

- Winter campus with ability to seasonally work and enjoy facilities in free time including access to skiing and snowboarding

- Salary packaging

**Only permanent candidates with full working rights can be considered for this role**

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