(V367) | Service Desk Analyst

(V367) | Service Desk Analyst

03 Sep
|
Lotus People
|
Sydney

03 Sep

Lotus People

Sydney

Lotus People are excited to be partnering with this is a prestigious education provider based in North Sydney. This is an exciting opportunity to work with and gain exposure to an established, respected and inclusive organisation! This is a permanent opportunity for a service desk analyst to join the team.



The Role



Reporting into the incredibly supportive and personable IT Manager; this role will see you deliver technical support for internal staff, students and parents. You will support the wider team with a range of troubleshooting issues and queries as well as provide more advanced problem management.



The Duties





- Provide first contact support of incoming requests (ICT and Audio-Visual)

to the service desk via the ticketing system, phone, email and in person, to ensure courteous, timely, and effective resolution of end-user issues.

- Take ownership and responsibility for assigned queries, issues and requests as the first point of contact

- Build rapport and elicit problem details from all stakeholders: students, staff and parents

- Adherence to IT policies and procedures

- Liaise with the School's vendors in the supply and maintenance of hardware, software and support.



The Candidate



To be successful in this role you will be switched on, personable and customer-focused in your approach. With a calm demeanour and a solutions-focused attitude, you will be able to hit the ground running.





- Past experience working in an environment with children or customer facing.

- Understanding of MDM, Microsoft Windows, Apple macOS, and Apple iOS

- Must hold strong communication skills, articulate with good spelling and grammar.



The Benefits





- Relaxed working hours 8am-4pm

- Winter campus with ability to seasonally work and enjoy facilities in free time including access to skiing and snowboarding

- Salary packaging





**Only permanent candidates with full working rights can be considered for this role**



Show more Show less

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/12004411/v367-service-desk-analyst-sydney/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: (v367) | service desk analyst
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert