Lotus People are excited to be partnering with this is a prestigious education provider based in North Sydney. This is an exciting opportunity to work with and gain exposure to an established, respected and inclusive organisation! This is a permanent opportunity for a service desk analyst to join the team.
Reporting into the incredibly supportive and personable IT Manager; this role will see you deliver technical support for internal staff, students and parents. You will support the wider team with a range of troubleshooting issues and queries as well as provide more advanced problem management.
- Provide first contact support of incoming requests (ICT and Audio-Visual)
to the service desk via the ticketing system, phone, email and in person, to ensure courteous, timely, and effective resolution of end-user issues.
- Take ownership and responsibility for assigned queries, issues and requests as the first point of contact
- Build rapport and elicit problem details from all stakeholders: students, staff and parents
- Adherence to IT policies and procedures
- Liaise with the School's vendors in the supply and maintenance of hardware, software and support.
To be successful in this role you will be switched on, personable and customer-focused in your approach. With a calm demeanour and a solutions-focused attitude, you will be able to hit the ground running.
- Past experience working in an environment with children or customer facing.
- Understanding of MDM, Microsoft Windows, Apple macOS, and Apple iOS
- Must hold strong communication skills, articulate with good spelling and grammar.
- Relaxed working hours 8am-4pm
- Winter campus with ability to seasonally work and enjoy facilities in free time including access to skiing and snowboarding
- Salary packaging
**Only permanent candidates with full working rights can be considered for this role**
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