[BP-143] - Service Support

[BP-143] - Service Support

03 Sep

03 Sep



The Customer Service Professional will be responsible for providing the sales team with routine administrative support and enhances the efficiency of the sales process between Sartorius and it's customers. The holder of this position supports the internal sales team to run reports and simple analysis for sales team to be aware the sales situation and the status of customer.

Main Responsibilities & Tasks

- Provide timely and effective administrative support to a sales team, unit, or department.

- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.

- Draft more complex sales documentation, proposals, reports,

and correspondence such as sales contracts and annual agreements.

- Make more complex calculations to accurately compile and report statistics.

- Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, especially for direct sales accounts, follow up and communicate with customers-

- Handle customers' phone calls in the absence of sales reps.

- Use databases or other computerized systems to maintain up-to-date customer records; to track the status of orders and deliveries; to maintain sales commission and expense records; and to generate sales reports and statistics.

- Sales technical application form/rental agreement collection

- Update key products end user list

Qualifications & Skills

- Qualification-Diploma degree or above

- One year work experience is preferred

- Good command in both written & spoken English, proficient at office computer skills

- Good at making reports

- Pleasant personality, self-motivated, good communication and interpersonal skills

- Energetic individual with good teamwork

- Fluent in English

We look for employees who would like to grow with us and move the innovative life sciences sector forward. In the process, we focus on agile project work, mutual support within teams and working as equals. Sartorius thrives as a company with people who give their very best every day and who are eager to develop personally and professionally.

Further insights into our world of work can be found here .

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