(II089) - Conversational Banking Representative - Parramatta

(II089) - Conversational Banking Representative - Parramatta

03 Sep
City of Parramatta

03 Sep


City of Parramatta

Some career choices have more impact than others.

We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can connect with customers and colleagues and who’ll work with courageous integrity every day.

A role in HSBC Conversational Banking will enable you to build skills and experience where you will be delivering a service to customers underpinned by a blend of modern digital capabilities.

We ‘re not looking for certain qualification or experience. We are less interested in what you’ve done previously than what you could do in the future with the right support and environment.

We are looking for curious learners.

Showing a determination to learn about HSBC and the products we offer is essential in helping you build a successful career with us. It is all about becoming an expert and being able to advise customers knowledgably.

To be successful in this position you will be a customer focused individual with excellent written communication skills, strong ability to build rapport and identify customer needs.

In addition, being open to change, having the right mindset and thrive working in a high performing team environment. With an openness to change, a desire to deliver great customer experience and you’ll go further than you imagined.


- Create a connection with our customers by understanding their needs

- Manage customer enquires in a timely and efficient manner.

- Demonstrate HSBC values and behaviours

- Provide comprehensive and professional banking services while ensuring compliance with regulatory requirements and quality assurance standards.

- Attention to detail.

- Contribute to a collaborative team environment


- The ability to multi task and confidently manage multiple technologies

- Strong customer focus and ability to connect with customers

- Driven to take a personalised approach with every customer interaction

- A proactive approach and resilience to changing environment

- Ability to work towards Key Performance Indicators

- Willingness to develop and learn

- "Can do" attitude to all aspects of your role

What we will offer you:

- A competitive base salary and variable discretionary bonus scheme

- Access to excellent training and development programs

- Diverse career development opportunities locally and globally

- An inclusive and diverse work environment, where all employees are valued, respected and empowered

- HSBC employee benefits

Candidates for this role will need to demonstrate they hold Australian or New Zealand PR/Citizenship or working rights given current international travel restrictions

HSBC is committed to building a culture where all employees are valued and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encourage.

Learn more about careers at HSBC Australia – https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.

Job Field: Call Centre

Primary Location: Asia Pacific-Australia-New South Wales-Parramatta

Schedule: Full-time

Job Posting: 03-Sep-2021, 07:59:37

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