Client Services Officer Talent Pool (N-445)

Client Services Officer Talent Pool (N-445)

02 Sep
NSW Department of Communities and Justice
Hamilton North

02 Sep

NSW Department of Communities and Justice

Hamilton North

- Build a career in Court Services NSW with the Department of Communities and Justice

- Salary range ($66,298 - $72,077), plus employer’s contribution to superannuation and annual leave loading

- We are creating a Talent Pool to fill future; ongoing full time, temporary full time and temporary part time opportunities over the next 18 months

Talent Pools are being created for the following Hub locations in the Hunter North Region:

- Central Coast/Lake Macquarie - Gosford , Wyong, Toronto, Woy Woy & Broadmeadow

- Hunter – Newcastle , Muswellbrook, Maitland, Scone, Singleton, Raymond Terrace & Cessnock

- Mid North Coast – Coffs Harbour, Taree, Port Macquarie, Kempsey & Grafton

- New England/Oxley – Tamworth , Armidale, Narrabri, Moree, Inverell & Gunnedah

- Far North Coast – Lismore , Ballina, Tweed Heads, Byron Bay, Casino, Murwillumbah & Mullumbimby,

Agency Overview

The Department of Communities and Justice (DCJ) is the lead agency under the Stronger Communities Cluster. DCJ works to enable everyone's right to access justice and help for families through early intervention and inclusion, with benefits for the whole community. Stronger Communities is focussed on achieving safe, just, inclusive and resilient communities by providing services that are effective and responsive to community needs. For the first time, the creation of DCJ and Stronger Communities provides an opportunity to focus on prevention and early intervention across both the social welfare and justice systems.

Courts, Tribunals and Service Delivery support the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.

About The Role

The role will require you to work autonomously and within a team to provide more complex and high-quality administrative services throughout the courts. As a Client Service Officer, you will provide a range of clerical and administrative services including but not limited to;

- assisting with the effective operation of Courtrooms, including data entry and record management

- performing complex administrative services to meet statutory obligations and,

- liaising with a wide range of internal and external clients by providing high quality client services, including responding to client inquiries on routine procedural matters accurately and clearly and in a courteous and timely manner face to face, by phone or in writing, recording action taken and following up where required

Essential Requirements

- A current Australian Drivers Licence is an essential requirement for this role.

Travel to other locations within a hub may also be required, this may include overnight stays. When travelling to work at other hub locations, a work vehicle (if available) will be provided for travel from your usual work location to the other work location.

About You

In addition to meeting the essential requirements, the successful candidate must demonstrate the following:

- Ability to provide quality client service to magistrates, judges and members of the public

- Ability to liaise with a wide range of stakeholders and provide a high level of clerical and administrative support.

- Ability to think on your feet and make important decisions in a timely manner using strong problem-solving skills

- Hold knowledge and demonstrated ability to apply relevant court policies and procedures

- Familiarity and confidence in using computers and software applications to enter data

- Ability to adapt and work in different jurisdictions and court locations

- Ability to work as a member of a team

- Present in a professional manner


All assessments for this role will be conducted virtually including the interview. If your application is progressed you will receive further information about these assessments. Please refer to “important’ heading within this advertisement. Talent pools are valid for 18 months and some candidates may be eligible for more than one depending on their performance throughout the recruitment process.

Applying for the role

To apply for this role you will need to submit an application online via the DCJ Careers page ;

During the application process, you will need to outline how you meet the requirements and capabilities of this role as specified in the Role Description.

Answer all pre-screening questions using the online application form, a ttach a current resume (maximum 5 pages), cover letter (maximum 2 pages)


Answer The Following 2 Targeted Questions

Targeted question 1: Give a recent workplace example that demonstrates how you work with other team members to solve an issue or problem?

Targeted question 2: Tell us about your most challenging work goal. Why was it challenging and what did you do to achieve it?

When preparing your resume, cover letter and response to the targeted questions, we are looking for you to demonstrate your competency against the focus capabilities contained in the Role Description

Click here to view and download the Role Description.

For further information about these opportunities, please contact: Monique Muir via email [email protected]

Closing date : Sunday 19th September 2021 @10.00pm (AEST)

Please note; to apply for this role open your web browser and navigate to the DCJ Careers page from here you can create a profile and submit your online application.

If you experience technical difficulties when submitting your application, please call 02 9765 3526.


To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and/or interviews via online platforms using a PC, laptop or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

Inclusion and Diversity lies at the heart of how we recruit:

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

If you require an adjustment within the recruitment process , please call (02) 9765 3526 and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site .

Thank you for your interest in this role. We look forward to receiving your application.

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