Resource Corner IT
- Work onsite (COVID situation permitting) to provide hands-on functional support for the client during the first month after go-live.
- Provide guidance to the Finance users in how to use the Oracle Financials Cloud functionality (GL, AP, AR, FA and CM) while they are becoming familiar with using the new system.
- Monitor and update Service Requests (SR’s) logged on the incident tracking system and respond within SLA timeframes.
- Analyse and resolve functional issues.
- Co-ordinate with the offshore managed services team where needed to resolve issues.
- Provide status updates and keep the TechM Service Delivery Manager informed on progress.
- Log, monitor and update SR’s with Oracle Support for product issues.
SKILLS AND COMPETENCIES
- Experience as an Oracle Financials Cloud Consultant or Support Analyst on a minimum of one Oracle Fusion ERP Cloud Financials implementation project.
- Excellent client-facing consulting and communication skills.
- Good understanding of Oracle Fusion ERP Cloud Financials business processes, enterprise structures and configuration.
- Able and willing to participate in hands-on activities to resolve issues.
- Proactive and enthusiastic approach.
- Oracle Financials Cloud Implementation Specialist certification or similar.
- Accountancy qualifications.
- Understanding of Oracle Procurement Cloud business processes and configuration
Oracle Fusion ERP Cloud Financials Support Consultant
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