S3 - Senior Technical Solutions Specialist - Location Flexible - Dropbox

S3 - Senior Technical Solutions Specialist - Location Flexible - Dropbox

03 Jul
|
Dropbox
|
Sydney

03 Jul

Dropbox

Sydney

Senior Technical Solutions Specialist - Location Flexible

Company Description



Dropbox is a leading global collaboration platform that's transforming the way people work together, from the smallest business to the largest enterprise. With more than 500 million registered users across more than 180 countries, our mission is to unleash the world’s creative energy by designing a more enlightened way of working. Headquartered in San Francisco, CA, Dropbox has more than 12 offices around the world.



Team Description

Our Sales and Channel teams share Dropbox Business with companies around the world, helping them understand the power Dropbox has to offer teams at scale.

The Sales Strategy team develops insights to assess business performance, and leads initiatives to identify new sources of growth. We work closely with senior sales leaders to develop shared goals, and do the planning and execution necessary to make those goals a reality.



Role Description

As a Technical Solutions Specialist, you understand Dropbox products market fit and have detailed technical knowledge of the Dropbox product suite. You have a passion for understanding customer challenges and creatively building solutions to resolve them. You have the ability to navigate a customer interaction that is both technical and business focused with a variety of stakeholders, up to and including the C-level. This position supports all Dropbox products, all RTMs, and full sales cycle (solution discovery, multi-product selling, technical enablement, deployment, etc.)

Responsibilities

Support the Direct Sales and Channel teams with deep technical solution expertise of Dropbox Products and Add-ons (including our third-party integrations), and how technical solutions are managed and secured Manage the technical relationship with Dropbox partners and customers including objection handling, roadmaps, migration strategies, customer demos, pilots and proof-of-concept work Ensure a smooth transition of deals from presales to our postsales Customer Success / Channel teams Provide a critical voice of the customer back to leadership and Dropbox Product teams Conduct technical solution enablement and training to Sales Representatives, Account Managers, Service Delivery Partners (ex: Vendor Partners & Channel Partners) Develop tailored workflows and novel solutions emphasising a value-based selling approach Respond to technical questions in RFIs and RFPs Travel to customer sites, conferences and other related events Make every potential Dropbox customer happy with every interaction, being an ambassador for Dropbox and our unique culture at every opportunity

Requirements

Proven experience as a Sales Engineer or Professional Services Solutions Consultant Technical expertise in SaaS applications, collaboration/productivity software, integrations with on-prem/cloud-hosted applications natively and through a REST API Extraordinary presentation and communication skills, with the ability to establish trust across a range of technical and non-technical audiences Ability to create technical content suitable for a variety of audiences (IT Admin, Developer, Manager, Executive, Business Decision Maker) Knowledge of workplace transformation trends Fluency in English (Writing, Reading and Speaking) Eligibility to work in Australia Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/11247365/senior-technical-solutions-specialist-location-flexible-dropbox-sydney/?utm_source=html

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