(N-741) Claims Consultant

(N-741) Claims Consultant

30 Jun
Suncorp Group

30 Jun

Suncorp Group


Your key responsibilities will include


- Provide an exceptional level of customer service and be the primary point of contact for customers

- Previous superannuation Death, TPD, TI and IP claims experience

- Provide case management; maintaining a portfolio of Death, TPD, TI and IP claims

- Prepare recommendations for review by the Fund Trustee

- Advise customers of their policy entitlements, lodge customer claims and explain the claims process as required

- Set expectations on the claims process whilst providing the right solution to meet the customer’s needs

What you will need to succeed:

- Proven success in a fast-paced customer service role

- A drive to meet performance KPI’s and deliver exceptional results

- Exceptional phone skills and a passion for helping people over the phone

- Solution focused with strong problem-solving abilities

- Excellent communication skills, both verbal and written

- Strong attention to detail and positive attitude

- Flexible and resilient with the ability to cope under pressure

What we also offer :

- Competitive salary and discretionary annual bonus

- Discounts on Asteron Life, Vero, Southern Cross medical insurance

- Free life, salary continuance and trauma insurance cover

- Flexible leave of up to four days per year in addition to annual leave

- Positive, inclusive team environment where we welcome individuality and celebrate diversity

- Flexible work arrangements embracing a healthy work/life balance

- Flexible benefit of $250 annually for gym membership or hobbies

- Ongoing learning and development opportunities

- Opportunity to join the employee share plan.

About the company:

Suncorp is a leading financial services provider in Australia and New Zealand, enabling more than nine million customers to better protect and enhance their financial wellbeing. With a heritage dating back to 1902, we have grown to become a top-20 ASX-listed company with over 13,000 people. We offer banking, wealth management and insurance products and services through our well-recognised brands including Suncorp, AAMI, GIO, Apia, Shannons and Vero, as well as those from our partners.

Working within the Suncorp Network we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating an inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. Joining Suncorp, you will be joining an organisation which cares and is proud of our achievements in being recognised for:

- Best Insurance Company in Corporate Social Responsibility (2018)

- Employer of Choice for Gender Equality for sixth consecutive year (2014-2019)

- Money magazine’s Bank of the Year and Business Bank for third consecutive year (2018-2020)

- General Insurance Product Innovation of the Year (2018)

If this opportunity sounds like the challenge you have been looking for please apply online today. For a confidential discussion please apply today!

At Suncorp we build inclusion by providing an environment where everyone is able to be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 15 Jun 2021 AUS Eastern Standard Time

Applications close: 08 Jul 2021 AUS Eastern Standard Time

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