[HB8] | Marketing Operations Specialist

[HB8] | Marketing Operations Specialist

29 Jun
Jetstar Airways

29 Jun

Jetstar Airways


- Access to great employee benefits, including staff travel  

- Various opportunities to progress your career within the Qantas Group

- A great developmental role for an experienced marketing professional

There has never been a better time to join the Jetstar team. Our domestic flying is stronger than ever, our teams have never been more committed and our mission is unchanged, to offer all day, every day low fares so more people can fly to more places, more often. We are passionate about conquering new frontiers to continue to make travel accessible and enjoyable for all.

We now have an exciting opportunity for an experienced Specialist to join our marketing team. This role plays a huge part in implementing marketing campaigns to enhance our customers experience after booking their journey with us.  

In this role you will play a hands on role in creating and delivering marketing campaigns to drive additional revenue and operational benefits to Jetstar whilst providing tips and tricks to our customers before they fly.

In addition; this role has a global remit, spanning across Australia/NZ, South East Asia, Japan, Vietnam and Greater China and will involve travel.

Reporting to the Digital Marketing Manager, Post-Booking your key responsibilities will include – 

- Building, testing and launching simple to complex email campaigns targeted at our customers after booking their flights

- Working with HTML email assets and perform modifications where necessary.

- Creating recipient lists, uploading into platform and creating list filter selections.

- Liaising with the wider marketing team on simultaneous requests and briefs to deliver email campaigns.

- Liaising with the email service provider (Responsys) on the user interface front and back end for optimisation of the email send process.

- Post campaign reporting and analysis.

- Supporting other teams in becoming self-sufficient in our marketing cloud technical stack.

- Working with our ancillary team in coordinating and implementing campaigns to drive ancillary revenue.

- Work with a wide variety of internal stakeholders across digital, commercial systems, ancillary. revenue and IT to implement campaigns and programs that drive incremental revenue and operational improvements.

To be considered for this role we are ideally seeking:

- Relevant tertiary education preferably from some form of either IT or Business degree, eg Information Systems / Marketing / Digital Multimedia.

- Minimum 2 years working in direct marketing function within agency or fast paced client environment.

- Passion for quality control / attention to detail.

- Advanced HTML / CSS skills preferable.

- Knowledge of email platforms would be beneficial (Responsys Interact, would be a distinct advantage).

- Some knowledge of web development and image editing skills advantageous.

- Understanding of Javascript and other programming languages preferred.

- Strong knowledge of relational databases.

- Strong SQL skills.

This is a challenging role and we will expect great results from the successful applicants. In return you will get to be part of a smart, driven, high performing team with real opportunities for you to make your mark and build your career within a great organization in an exciting industry.

About Us  

The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam. Since launch in 2004, we have grown from a team of 700 to 7,600 and have flown more than 250 million passengers. Collectively we now offer more than 5000 flights a week to more than 85 destinations in 17 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft. 

Our Culture 

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less travelled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.  

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