Imagine what you could do here. The people here at Apple don’t just craft products — they build the kind of wonder that’s revolutionised entire industries and has changed the way generations of students learn. It’s the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
For over 40 years, we’ve had the privilege of working alongside educators around the world. From that experience, we know that educators with powerful technology can unlock the unique genius in every learner, so they can make a difference. Join Apple, and help us leave the world better than we found it!
Apple's ANZ Education team is looking for a programs operations specialist with a passion for creating and delivering incredible experiences that help educators and students transform their learning. You’ll manage complex delivery of virtual and physical programs in a fast paced environment through collaborating with the broader education team and have the agility to use tools and analytics to orchestrate and measure the impact of the initiatives delivered.
At the end of the day, we are here to grow Apple’s education business and support our customers and those who are selling our solutions. In our team, we collaborate with marketing, business operations, IS&T;, channel resellers, and third party providers, both inside and outside Apple, to create and execute sales strategies, field marketing campaigns, and educational programs that enable the most impactful adoption of our learning solutions. We create customer experiences that help teachers connect with and retain our messaging, and help drive strategies and tactics to improve discoverability.
You’ll work under tight deadlines with minimal supervision in a fast-paced, dynamic environment where quality, creativity, and accountability are expected.
Apple doesn’t cut corners, in products or in business. We want someone with the highest level of integrity, honesty, and accountability in all that you do, every single day. You are a trusted advisor who does what you say you’ll do – and always does what’s best for Apple.
You love what you do, holding yourself to a high standard and delivering consistently to that standard through your strong project management and problem solving skills, curiosity and adaptability, attention to detail and ability to deliver to demanding timelines.
You demonstrate expertise in analytical and project management tools like Tableau and Wrike, and have the business acumen and leadership skills to integrate them successfully into our team’s ways of working.
You embrace change and excel in the design of clear systems and workflows that can reduce complexity and program execution overhead for yourself and the wider team.
You know yourself – you have strengths, weaknesses and opportunities - but you also know the people around you and are open to their feedback. You relate well to all kinds of people – up, down, and sideways, inside and outside the organisation. When faced with a challenging opportunity, you know who to connect with and when. People know you as a true collaborator.
You love helping others - be it providing high level customer service or training and mentoring to colleagues both in and outside of our team. You build trust and credibility by enabling others and helping them achieve their goals and objectives.
We believe that communication is key to Apple’s success. To ensure we can execute swiftly and that the most innovative ideas become a reality, you ask the right questions, recognise perspectives and integrate them into our plans, assess all the finer details and the customer experience, and then commit to what is right for both Apple and our customer.
Project management, customer experience design and marketing qualifications desirable.
You have a passion for and deep experience with physical and virtual programmatic customer experience design and execution, and can develop plans that deliver event experiences through a smooth process that successfully orchestrates the efforts of the wider program management team. Your organisational prowess also helps ensure that the critical wider sales operations - from purchasing and vendor management, to equipment and team communications - run smoothly at all times. You excel at leading and managing the process, budgets and reflection process for our programs. You can find solutions to maximise our programs return on investment, as well as identify areas to invest in that help deliver experiences that reinforce Apple’s values, enhance the brand and deliver greater customer engagement. Your natural curiosity and analytical approach helps you reflect on a program’s effectiveness against goals through interpretation of qualitative and quantitative data, helping us to continuously enhance our programs. To achieve this you have hands on experience with Adobe Analytics, Tableau, Salesforce Marketing Cloud, and/or similar tools.
Working to continuously refine how we work, you enjoy working with others to test new solutions and technology that can deliver operational efficiencies. You have experience designing workflows with Wrike or other similar project management tools, and have a natural technical aptitude that serves you well with collaborating with other technical teams within Apple.
You can deal with ambiguity and have the ability to embrace and pivot as the strategy evolves. You understand preparation is vital to your success and strive for excellence in all aspects of your role to meet the Apple standard. You bring the highest level of integrity, honesty, and accountability in all that you do, every single day.
Education & Experience
We anticipate you will have a Bachelor’s degree or equivalent experience.
Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Role Number: 200260488
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