Are you someone who loves helping people?
We’re on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers. You’ll need to go above and beyond when it matters most.
Do work that matters
In your role you will take inbound calls from customers on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service. You are empathetic and, by walking in the customer’s shoes, you’ll ask the right questions to understand what they really need.
You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by building and maintaining an extensive knowledge of our products and processes.
See yourself in our flexible team – work from home AND office
We currently have FULL-TIME positions based at our Newcastle contact centre with the following shift on offer
Monday - Tuesday 12:45PM - 09:00PM, Wednesday 12:15PM - 09:00PM, Thursday - Friday 12:45PM - 09:00PM
Please note that for the first 7 weeks you will be in training which will be from 09:00AM - 5:00PM Monday to Friday. This training will be in office at 266 King Street.
The Customer Care Specialist position has been redesigned and repurposed so you can successfully perform your role in the comfort of your own home when your manager feels you are confident to do so. All you need is a designated work area, connection to internet and a landline (dedicated for work use only) then leave the rest to us!
We’ll schedule fortnightly in-office days to ensure you can stay engaged and connected with your team.
We want to hear from people who:
· are conversation starters and great at connecting with a diverse range of customers
· take pride in delivering exceptional customer service
· are natural problem solvers who are proactive in finding solutions
· have strong verbal communication skills and are confident speaking on the phone
· are able to navigate new technology and computer systems efficiently and accurately.
Need more reasons to apply?
Our Contact Centre Team are a diverse bunch who thrive in a buzzing, enthusiastic and supportive environment. You’ll work with and learn from the best. Our Team Leaders will support your development and help you grow both personally and professionally.
As well as offering a competitive remuneration package, CommBank employees have access to a variety of benefits including discounts on banking products and services, extra leave options, exclusive discounts to major merchants and much more.
If you’re excited about this role and want to be part of our team - Apply now!
If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 13/07/2021
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