Hospital Support Officer L818

Hospital Support Officer L818

01 Jun
The Royal Women's Hospital

01 Jun

The Royal Women's Hospital


The Royal Women’s Hospital is Australia’s

first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women’s is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care.

Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women’s health.

In a newly created team, you will be the first point of contact for patients,

their families and other visitors at the Women's as they work through our Covid screening procedures that help to keep our people and our community safe. Exemplifying our warm and friendly patient centred service, you will help people understand the current rules around entering the Women's, using the technologies in place to register their arrival and work with other areas of the hospital to assist them to get further information and support where needed. 

In this role you will use your previous customer service experience and strong people centred approach to:

- Ask the prepared screening questions and document the information if a member of the public needs assistance

- Support the administration of screening processes, updating information and maintaining supplies of materials for the team

- Encourage the use of hand hygiene and provide a single use mask and guidance on how to wear it correctly 

- Help patients and visitors with general information and directing people to the Information Desk and Volunteer Guides for more substantial help

- Issue each visitor with a visitor label, to be work while attending the facility and advise them of the appropriate restrictions in place

- Work caringly with distressed and anxious visitors 

Applications will be reviewed and interviews conducted while the role advertises so please do not delay your application. 

Our offering

When you join the Women’s you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the exceptional in your everyday.

Our staff benefits program includes salary packaging, on-site car parking and childcare (subject to availability), alongside a range of discounted financial, lifestyle and wellbeing benefits provided by our staff benefit partners.

The original job offer can be found in Kit Job:

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