Principal Support Analyst, Children and Families (VPSG6) - [J-540]

Principal Support Analyst, Children and Families (VPSG6) - [J-540]

02 Jun
Department of Health

02 Jun

Department of Health


The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of Victorians into the future. We also lead the Victorian Government's response to the coronavirus (COVID-19) pandemic. Working with our partners, we oversee Victoria's health system including mental health, ageing and aged care and preventive health. We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities,

LGBTQI+ and people from culturally diverse backgrounds and differences to realise the potential of our employees for innovation and delivering services.


The program of work delivers and maintains a range of domain specific system solutions for the Department of Health and Human Services and its partners in the sector. It has the responsibility of overseeing all aspects of the ICT delivery, implementation and systems management in line with the strategic direction of the department.

The Principal Support Analyst is an experienced and specialist resource within the Children & Families portfolio reporting into the Program Manager.

The Principal Support Analyst will be responsible for providing application support including system analysis, design, enhancements, and maintenance of domain specific system solutions hosted in Cloud environments. They will work closely with Product Owners, first and second-level support, SaaS product vendors and Cloud partners to provide third-level support. They will ensure timely and efficient resolution of application-related incidents and service requests.

Are you

- Knowledgeable in ITIL service management processes.

- Experienced .NET development practitioner with proven project delivery record

- Excellent in communication and stakeholder engagement.

- Innovative, enthusiastic and excited about new technologies, industry trends and best practices


Applicants are encouraged to apply online, submitting a cover letter and a current resume.

Please note: For this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

For further information please visit the Department of Health

Click ' Apply Now ' to submit your interest in this position.

The original job offer can be found in Kit Job:

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