Airservices is a government owned organisation providing safe, secure, efficient and environmentally responsible services to the aviation industry.
Each year we manage over four million aircraft movements carrying more than 156 million passengers, and provide air navigation services across 11 per cent of the world’s airspace.
The Senior Vendor Management Officer role is a pivotal member of the ICT Vendor Management Team within the Technology Enablement Office. It is a combination of commercial, stakeholder relationship and vendor management.
In this role,
you will be responsible for contributing to the ICT Vendor Management function of driving standardisation and collaboration around Vendor Management of significant technology contracts and effective engagement and evaluation of technology supply chains. To provide support and advice on opportunities to improve the performance and relationships of the vendors including coordinate resolution to service issues between multiple partners.
As a Senior Vendor Management Officer, you will provide recommendations on day-to-day commercial, relationship and management opportunities to support business areas to manage vendor delivery identifying opportunities & weakness, manage issue / dispute resolutions including coordinating the resolution to service issues between multiple partners/vendors.
Working with relevant owners and business areas to build and maintain a knowledge base for the Centre of Excellence to drive standardisation and collaboration around Vendor Management to drive standardisation and collaboration of significant technology contracts.
The successful applicant will have excellent verbal and written communication ability, customer service and team collaboration skills, along with sound understanding and experience working with business stakeholders in managing and coordinating ICT Contracts, including services involving vendor and service performance.
You will have well established analytical skills to collate and present information in a meaningful manner, along with the ability to help solve business problems quickly and effectively. You will have a solid understanding of ICT service and vendor management approaches, and be able to develop documents such as memos and reports to support business needs.
You will foster and maintain positive and constructive relationships to ensure effective coordination of all activities. You will consistently promote and model Airservices values and conduct all activities in a professional and appropriate manner.
Our organisational culture journey involves becoming more customer-centric, working as one team, and looking after our people.
The team works across three main sites (Melbourne, Canberra and Brisbane) and using the organisational behaviours and values to guide and support our success, we work across the locations and throughout the business together as one. We set clear direction, support one another, and focus on business outcomes and value. We provide autonomy and flexibility for our people, and aim to provide a supportive environment for all team members to succeed. We encourage teamwork by promoting effective working relationships across the team, and through active knowledge sharing.
Skills and Experience
- Considerable experience in end to end service/vendor management
- Strong communications skills and ability to build relationships with suppliers through effective management; knowledge of dispute resolution and mitigations techniques
- Expertise in vendor relationship management and knowledge of contract management techniques and service management principles
- Demonstrated relevant experience in managing vendor to gain best value outcomes and demonstrate value for money ideally within an IT Service Management context / environment
- Expertise in supply chain management analytics and opportunity analysis and ability to apply commercial acumen through contract lifecycle
- Knowledge of Vendor Management Centre of Excellence
Please see the link below to view the full Position Description:
Senior Vendor Management Officer - PD.pdf
Should you require any further information please contact Alf Caruso on (phone hidden) and [email protected]
How to Apply
To apply for this position please lodge an application online via the “apply link” attaching your resume and a cover letter outlining your skills and experience and how they relate to this role.
Applications close 11.55pm (AEST) Wednesday 23rd June 2021
Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process.
Airservices values social and cultural diversity and is committed to the principles of equal employment opportunity and the provision of a safe and healthy work environment.
In the interests of safety, we test for alcohol and other drugs.
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