At Telstra, we believe the more connected people are, the more opportunities they have. That's why we help create a brilliant and connected future so anyone can thrive. In Transformation & People, we lead the development of our transformation roadmap and orchestrate the delivery of our key priorities with a focus on transforming the way we work and strengthening employee engagement. Role Purpose: The Claims Consultant plays a pivotal role in Telstra’s self-insured Workers’ Compensation Claims and Injury Management team, providing coordinated proactive claims’ management services to Telstra employees who are injured at work. As the Claims Consultant,
you'll be… Manage a portfolio of complex cases and be committed to paying the right compensation to the right person at the right time Demonstrated experience in workers’ compensation claims’ management An empathetic, resilient and motivational approach to provide customer centric support A supportive and proactive team player who is focused on the ‘we’ not the ‘I’ Demonstrated ability to listen and understand the needs of the customer whilst fostering collaborative relationships to facilitate recovery and return to work Highly developed written and verbal communication skills, conflict resolution skills and attention to detail Demonstrated ability to adequately identify, assess and review critical information to make reasonable decisions based on sound evidence and justification Demonstrated strong ability to develop effective case management strategies which consider all stakeholders and drive positive outcomes To be successful in the role, you'll have the following qualifications/experience: 1 - 3 years workers’ compensation claims management experience (essential) Experience managing claims under the Safety, Rehabilitation and Compensation 1988 Act (highly desirable)
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