Do you want the flexibility to work from home providing exceptional customer service with all the equipment, training and support you need? At Telstra, our customers are at the heart of everything we do. Our mission is to create a connected future so that everyone can thrive, and that’s where you come in! We are building our team in Australia and are looking for passionate Dedicated Connection Managers who are determined to deliver an exceptional service to our customers. Our Customer Service and Sales Teams now work from home in Australia and our team absolutely love the flexibility this provides.
Our only ask is that you come into the office for initial training and onboarding so we can set you up for success! The role Provide high quality service to Telstra customers through responding to service enquiries relating to customer’s NBN orders Act as a Dedicated Connection Manager to ensure the smooth transition of NBN orders from start to finish for Small Business customers Work in a fast-paced and challenging environment, with full support from your leader Must be available from Monday to Friday 7am-7pm on a rotational roster Who we look for Previous experience in telecommunications and software industry Experience in customer service and/or sales or starting out in customer service who are keen to learn and grow. Strong written and verbal communication skills, allowing you to connect and develop rapport with customers and peers. The ability to think critically - we operate in a very public and high-risk platform which requires quick thinking and the ability to adapt. Confidence in navigating multiple systems while talking to a customer Why Telstra? Flexibility - Ability to work from home, following up to 3 months of onsite training once you start working with us Fantastic team culture Performance Incentives above base salary Full training provided Fantastic Staff Benefits and Discounts Permanent/Full-time opportunity Great ongoing career development prospects
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