Dispute Officer - [CI37]

Dispute Officer - [CI37]

28 May
|
Department of Customer Service
|
Sydney

28 May

Department of Customer Service

Sydney

<p><span style=""><p><b><span style="">Dispute Officer, Ongoing, Sydney<span><b><p><br> <p><b><span style="">Role: Dispute Officer<span><b><p><br> <p><b><span style="">Grade: 56<span><b><p><br> <p><b><span style="">Duration: Ongoing <span><b><p><br> <p><b><span style="">Closing Date: Monday 7<sup>th<sup> June 2021 (9:59AM) <span><b><p><br> <p><b><span style="">Location: Sydney<span><b><p><br> <p class="paragraph" style="margin:

6pt 0cm;"><span class="normaltextrun"><b><span style="">About the Role:<span><b><span><p><br> <p><span class="normaltextrun"><span style="color: black; background: white; ">The NSW Personal Injury Commission (Commission) is looking for a Disputes Officer to join our team!<span><span><span class="normaltextrun"><span style="color: black; background: white; "> <span><span><span class="eop"><span style="color: black; background: white; "> <span><span><p><br> <p><b><span style="">About Us:<span><b><p><br> <p style="margin: 6pt 0cm;"><span style="">The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.<span><p><br> <p style="margin: 6pt 0cm;"><span><span style="">The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.<span><span><p><br> <p style="margin: 6pt 0cm;"><span><span style="">Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.<span><span><p><br> <p style="margin: 6pt 0cm;"><span><span style="">The Commission exercises functions in two divisions – the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC<span><span><span><span style=""> <span><span><a href="s:pi."><span><span style="">here<span><span><a><span><span style="">.<span><span><p><br> <p style="margin: 6pt 0cm;"><span><span style="">As noted above, although t<span><span><span><span style="">he Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service.<span><span><span><span style=""> Understand more about DCS<span style="color: black;"> – <span><span><span><a href="s:w.customerservice."><span><span style="color: blue; ">here<span><span><a><span><span style="color: black; ">.<span><span><p><br> <p style="margin-top: 12pt;"><b><span style="">In this Role, y<span><b><b><span style="color: black; ">our<span><b><b><span style="color: black; "> responsibilities will include:<span><b><p><br><ul><li style="margin-top: 12pt;"><b><span style="color: black; "> <span><b><span style=""><span><span style=""><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; Times New Roman";"><span><span><span style="">Reviewing and managing a portfolio of complex disputes using a digital case management system.<span><li><li style="margin-top: 12pt;"><span style=""> <span><span style="">Communicating with injured people, lawyers, insurers and decision makers about the matters in your portfolio. <span><li><li style="margin-top: 12pt;"><span style=""> <span><span style=""><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; Times New Roman";"> <span><span><span style="">Proactively managing your complex caseload to ensure cases are kept on track and on time.  <span><li><li style="margin-top: 12pt;"><span style=""> <span><span style=""><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; Times New Roman";"> <span><span><span style="">Applying the legislation, rules and guidelines in all your cases .<span><li><li style="margin-top: 12pt;"><span style=""> <span><span style=""><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; Times New Roman";"> <span><span><span style="">Providing support and advice to Dispute Support Officers .<span><li><li style="margin-top: 12pt;"><span style=""> <span><span style=""><span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-stretch: normal; Times New Roman";"> <span><span><span style="">Participating in our program of continuous improvement and learning.<span><li><ul><br> <p style="margin-top: 12pt;"><b><span style="">To be successful in this role you will demonstrate that:<span><b><p><br> <p><span style=" "><span>*<span style="font: 7pt "Times New Roman";">       <span><span><span><span style="color: black; ">You enjoy being part of a collaborative and supportive team .<span><p><br> <p><span style=" "><span>*<span style="font: 7pt "Times New Roman";">       <span><span><span><span style="color: black; ">You have experience using digital case management or customer management systems .<span><p><br> <p><span style=" "><span>*<span style="font: 7pt "Times New Roman";">       <span><span><span><span style="color: black; ">You will be experienced in complex case management in areas such as complaints, disputes, insurance or customer service. <span><p><br> <p><span style=" "><span>*<span style="font: 7pt "Times New Roman";">       <span><span><span><span style="color: black; ">You love helping people and working to assist and solve problems .<span><p><br> <p><span style=" "><span>*<span style="font: 7pt "Times New Roman";">       <span><span><span><span style="color: black; ">You have a strong attention to detail and be process driven.<span><p><br> <p class="paragraph" style="margin: 0cm;"><span style=""><br> <span><span style="color: black; background: white; ">If you have any further questions, please contact Christine Baird, Director, Medical Services Directorate on 8267 1963 or Rushdi Gamieldien, Director, Registry and Disputes Directorate on<span><span style=""> 9282 5808.<span style="color: black; background: white;"> For recruitment related queries, 

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/10843389/dispute-officer-ci37-sydney/?utm_source=html

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