(I380) - Front Office Team Leader

(I380) - Front Office Team Leader

28 May
|
Accor
|
Western Australia

28 May

Accor

Western Australia

Located on the burgeoning doorstep of the ever expanding Perth CBD, Tribe Perth is conveniently based next door to Kings Park and minutes away from some of the city’s premier restaurants, bars and tourist attractions. Seductive and striking, Tribe Perth brings a bold new energy to the market. Part collaborative workspace, part social club, our 126 rooms have been cleverly crafted to complement our unique and innovative living areas, all complete with free wifi, signature beds, smart TVs and always something to excite and inspire.



We are looking for a guest service superstar with a talent for training others to step into the Front Office Team Leader role.





As our next Front Office Team Leader reporting directly to the Front Office Manager, you will:



- Assist in leading the Front Office Team to deliver an incomparable service experience

- Handle guest queries and complaints efficiently and effectively whilst providing operational support and supervision on shift

- Always uphold a positive, can-do energy pertaining to guest and workplace challenges

- Provide a structured and consistent onboarding and training experience for Front Office team members

- Ensure the Front Office team provides prompt and efficient service whilst also maximising occupancy levels and up-selling the property



What we are looking for:



- A person who is looking to take that next step towards a managerial position

- A driven problem solver with a creative approach to delivering the ultimate 5-star guest experience

- The ability to multi-task, work well under pressure, and think on your feet to resolve issues & guest complaints is essential

- Someone with have Office Management experience in a similar role is ideal

- A positive, enthusiastic attitude and the ability to work a flexible 7-day roster



Why work for Accor?



We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.



We live and breathe by our four principles:



- People Crave Belonging

- People Want the Real Deal

- Every Person has a Story

- People Hate to be Wrong



In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide. Click ‘Apply’ to begin your journey!

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/10843327/i380-front-office-team-leader-western-australia/?utm_source=html

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