(Q779) | Customer Service Representative

(Q779) | Customer Service Representative

28 May

28 May



Job Description

The Customer Service Representative role will play an integral part in assisting our customers with a variety of issues relating to the delayed connection of services to a customer’s premise.

As a Customer Service Representative in our Held Order Management team, you will be responsible for:

- Work in accordance with Cyient and client processes and procedures

- Develop and maintain strong working relationships with customers, key stakeholders and business partners to ensure seamless delivery of end to end provisioning and associated processes.

- Responsible for responding to and resolving customer issues.

- Coordinate and conduct high level & complex investigations to solve customer concerns with effective solutions

- Going above and beyond to ensure exceptional customer service.

- Ensuring that appointments, timeframes/deadlines and Service Level Agreements are met and maintained.

- Ability to organise, prioritise and work well under pressure.

- Capability to multi-task and operate multiple CRM systems,

- Liaise effectively and professionally with internal/external business units,

- Various administration tasks.

Skills & Experience

Customer Service

Cyient is an Equal Opportunity Employer.

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