(Q779) | Customer Service Representative

(Q779) | Customer Service Representative

28 May
|
Cyient
|
Melbourne

28 May

Cyient

Melbourne

Job Description



The Customer Service Representative role will play an integral part in assisting our customers with a variety of issues relating to the delayed connection of services to a customer’s premise.



As a Customer Service Representative in our Held Order Management team, you will be responsible for:



- Work in accordance with Cyient and client processes and procedures

- Develop and maintain strong working relationships with customers, key stakeholders and business partners to ensure seamless delivery of end to end provisioning and associated processes.

- Responsible for responding to and resolving customer issues.



- Coordinate and conduct high level & complex investigations to solve customer concerns with effective solutions

- Going above and beyond to ensure exceptional customer service.

- Ensuring that appointments, timeframes/deadlines and Service Level Agreements are met and maintained.

- Ability to organise, prioritise and work well under pressure.

- Capability to multi-task and operate multiple CRM systems,

- Liaise effectively and professionally with internal/external business units,

- Various administration tasks.



Skills & Experience



Customer Service



Cyient is an Equal Opportunity Employer.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/10843273/q779-customer-service-representative-melbourne/?utm_source=html

Reply to this offer

Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.

Subscribe to this job alert:
Enter Your E-mail address to receive the latest job offers for: (q779) | customer service representative
Publish a new Free Offer
Need to publish an offer? With more than 1 million unique users per month, you will find the ideal candidate for your company instantly, what are you waiting for!
Publish Now

Subscribe to this job alert