The Customer Service Representative role will play an integral part in assisting our customers with a variety of issues relating to the delayed connection of services to a customer’s premise.
As a Customer Service Representative in our Held Order Management team, you will be responsible for:
- Work in accordance with Cyient and client processes and procedures
- Develop and maintain strong working relationships with customers, key stakeholders and business partners to ensure seamless delivery of end to end provisioning and associated processes.
- Responsible for responding to and resolving customer issues.
- Coordinate and conduct high level & complex investigations to solve customer concerns with effective solutions
- Going above and beyond to ensure exceptional customer service.
- Ensuring that appointments, timeframes/deadlines and Service Level Agreements are met and maintained.
- Ability to organise, prioritise and work well under pressure.
- Capability to multi-task and operate multiple CRM systems,
- Liaise effectively and professionally with internal/external business units,
- Various administration tasks.
Skills & Experience
Cyient is an Equal Opportunity Employer.
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