WHX-736 | Customer Service Representative

WHX-736 | Customer Service Representative

28 May

28 May



Job Description

The Customer Service Representative role will play an integral part in assisting our customers with a variety of issues by providing customer service excellence and enhancing their overall experience.

Customer Service Representative will be responsible for, but not limited to:

- Work in accordance with Cyient and client processes and procedures

- Develop and maintain strong working relationships with clients, key stakeholders and business partners to ensure seamless delivery of end to end provisioning and associated processes.

- Responsible remediating customer orders and ensuring that escalations are resolved as quickly as possible.

- Coordinate and conduct high level & complex investigations to solve customer concerns with effective solutions

- Ensuring that appointments, timeframes/deadlines and Service Level Agreements are met and maintained.

- Ability to organise, prioritise and work well under pressure.

- Capability to multi-task and operate multiple CRM systems, such as Siebel, MICA Flexcab and Axis.

- Liaise effectively and professionally with internal/external business units to ensure that customer orders are completed as quickly as possible

- Various administration tasks.

- Being actively involved in team initiatives.

Desired Skills & Knowledge:

- Work experience in a customer service contact centre or similar.

- Demonstrated strong written and verbal, communication skills, including the ability to effectively deal with persons in complex interpersonal situations.

- Proven ability to use initiative and think outside the box, strategically sourcing information needed for the remediation of customer orders.

- Proven ability to provide exceptional customer service and build rapport, with both internal and external customers.

- Strong attention to detail and sound administrative skills.

- Strong organisational skills and ability to prioritise workload.

Essential Characteristics Required:

- The ability to work under minimal supervision and as part of a team and to work openly and inclusively with others.

- Flexible and adaptable to a changing working environment.

- Work and contribute within a team environment.

What is Success in the Role?

- Meeting KPI’s – timely complaint resolution, adherence and quality.

- Maintaining a positive attitude.

- Sharing ideas & successes.

Skills & Experience

Customer Service

Cyient is an Equal Opportunity Employer.

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