Ops Excellence Senior Consultant - [NCE-378]

Ops Excellence Senior Consultant - [NCE-378]

28 May
Port Melbourne

28 May


Port Melbourne

Requisition Title

-Ops Excellence Senior Consultant

Job Number:



- Build your career your way

- An innovative, flexible and collaborative work environment

- Career progressing opportunity

About the Role

Role Location : Melbourne- 75 Dorcas Street, South Melbourne

Role Type: Permanent, Full time

As an Operational Excellence Senior Consultant in Group Services Australia (GS AU), you will manage the implementation of operational change throughout Group Services Australia (GSAU), including the co-ordination and execution of stakeholder review & approval, change management and communication activities, business requirements elicitation and management.

Ensure all initiatives are aligned to the Group Services strategy and enhance the external and internal customer experience and current operational processes. This includes the scheduling of change events from strategic and regulatory projects initiated both within and external to GSAU to ensure the project transition is seamless with minimal customer, stakeholder and staff impacts.

Key Priorities & Responsibilities

- Develop team through coaching, mentoring and leading by example

- Design solutions to optimise business performance

- Design and embed the principles, tools, templates and practices to significantly uplift our operations, ensuring quality is designed into our processes and value 

- Challenge the way things are done and identify ways to improve the value that existing processes deliver to the business

- Identifying opportunities and drive improvements to key business processes and technologies

- Collaborate with broader team and stakeholders in the business to implement change and improve the customer experience

- Design and deliver large scale change initiatives in a complex and at times ambiguous environment

- Consult and collaborate with colleagues, stakeholders (direct/ indirect, internal/ external) to identify and align on required solutions

- Lead change and deliver training to improve operations maturity and to strive for world class service and business excellence 

- Re-engineer and improve processes and process quality

- Develop and lead initiatives that reduce operational costs and improve customer outcomes

- Role model operational excellence principles

- Develop high quality communications and presentations for stakeholders

- Undertake financial, statistical and general analysis to assess options and provide comments and recommendations

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.

We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.

The original job offer can be found in Kit Job:

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