<div><ul> <li><strong>Ensure that new releases or versions of information systems and infrastructure occur in a cost-effective, controlled and coordinated manner with minimal disruption to DCJ<strong><li> <li><strong>Ongoing Full-Time<strong><li> <li><strong>Location: Parramatta<strong><li> <li><strong>Clerk Grade 910, Salary ($111,077 - $122,404.00 p.a.),
plus employer’s contribution to superannuation and annual leave loading <strong><li> <ul><p> <p><p><strong>About us<strong><p><p> <p><p>The Department of Communities and Justice carries an important purpose across many areas of its work, particularly when it comes to improving outcomes for children and young people, Aboriginal people, people with disability, people from culturally and linguistically diverse backgrounds, people experiencing domestic and family violence, victims of sexual assault, juvenile offenders, people at high risk of reoffending, and people experiencing homelessness.<p><p> <p><p>Working together for stronger communities means we can continue to deliver our services with a more unified and collaborative approach. This means a greater focus on prevention and early intervention, faster responses, more seamless operations, less duplication of effort and better outcomes.<p><p> <p><p>Information and Digital Services, within the Corporate Services division, provides secure and modern IT services to support and enable DCJ staff to achieve positive outcomes for stronger communities.<p><p> <p><p><strong>About the role<strong><p><p> <p><p>The Team Leader Technical Support responsibilities include, and are not limited to:<p><ul> <li>Lead and manage a operational BAU support team, including a range of administrative system and management activities, effective allocation and monitoring of workload based on service priorities and program requirements to ensure effective functioning of the service delivery team delivering timely and quality services<li> <li>Manage the consistent use of agreed tools and methods to address and resolve user identified problems in line with service level agreements<li> <li>Define and monitor compliance with processes for the set-up and installation of hardware, software, applications, peripherals and other ICT-based systems to agreed service levels<li> <li>Escalate performance issues with internal andor external providers to minimise adverse impact of systems availability on business continuity<li> <li>Manage the currency and validity of ICT reference materials to ensure team members can access and apply up-to-date solutions for known issues<li> <li>Report against performance metrics to highlight areas where application development, vendor relationship management or strategic infrastructure modifications are required for enhancing business performance and efficiency<li> <li>Provide process assurance on the subject matter expert’s recommendation and approach for maintaining the currency of technologies within the team’s portfolio and undertake activities that mitigate and address risk audit findings to reduce risk in areas of non-compliance.<li> <li>Assess the impact of changes to systems, applications and infrastructure, consult on sourced solution proposals, and review solution designs for resilience, redundancy and appropriate failover capability to assure maximum service availability.<li> <ul><p> <p><p><strong>Essential requirements of the role<strong><p><p> <p><ul> <li>Tertiary qualifications in a related discipline andor equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development<li> <li>Experience in providing high quality ICT Service Management including incident, service request and problem administration.<li> <ul><p> <p><p><strong>About you<strong><p><p> <p><p>In addition to meeting the essential requirements, the successful candidate must demonstrate strong capabilities in:<p><p> <p><ul> <li>Communicating effectively in a range of styles and formats<li> <li>Leading the assessment, analysis, planning and design of release packages, including assessment of risk<li> <li>Applying expert technical knowledge and expertise to contribute to the development of policies and procedures<li> <li>Leading and facilitating productive discussions with staff and stakeholders.<li> <ul><p> <p><p><em>Does this sound like you? Click <em><a href="s:ufile.iom9y8g4a2"><em>here<em><a><em> to download the role description.<em><p><p> <p><p><strong>What we can offer you<strong><p><ul> <li>4 weeks annual leave per year of service<li> <li>Generous salary packaging options and other fringe benefits<li> <li>Flexible work practices<li> <li>Opportunities for learning and development and Internal career progression<li> <ul><p> <p><p><strong>
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