Service Management Release Manager VXG-346

Service Management Release Manager VXG-346

21 May
Nab - National Australia Bank

21 May

Nab - National Australia Bank


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Service Management Release Manager

Apply now Job no: 765481

Business unit: Technology and Enterprise Operations

Position location: VIC, Docklands, 800 Bourke Street

Work type: Permanent Full time

Location: Remote: Work Anywhere

Opportunities for career progression throughout the business Great engaging work environment where customer advocacy is highly valued We embrace diversity & inclusion at our core You & your new role

As we continue to work with new technology and expand our digital capabilities,

we’re making everyday tasks simpler and quicker for our customers – leaving them more time for more important things. If you’re passionate about delivering new features and continuously improving customer and colleague experience in a high paced, agile delivery culture, you’re exactly the sort of person we’re looking for.

We are looking for an experienced release manager who has ServiceNow Platform experience, has worked closely with developers, product owners, process owners to meet NAB’s evolving requirements on ServiceNow platform and to manage upgrades, patches and releases successfully into production. This includes the technical management of all of NAB’s ServiceNow instances, and the central point of coordination of non-functional requirements to keep the platform current seamlessly integrated to other technologies.

This role is primarily responsible for:

Managing the implementation of ServiceNow fortnightly sprint drops, along with upgrades, patches and the management and cloning of production and lower environments. Develop and maintain strong relationships with key stakeholders including program manager, business process owners, product owners and enterprise architects to ensure business value is realised within the ServiceNow platform across all product areas. Work closely with developers, product and process owners to meet NAB’s evolving requirements and to manage hotfixes, patches and feature releases successfully into production. Working closely with Service Owners and Product Owners to maximize value and to ensure that we deliver on the product roadmap. Drive a continuous uplift in Automated Testing Framework to strengthen CI CD pipelines. Evaluate new features in ServiceNow and produce comprehensive analysis and recommendations. Perform and participate in application/platform roadmap planning. What you will bring: Experience in Service management ITOM & ITSM, ideally in ServiceNow, with a strong release management background. Competent stakeholder management skills, with the ability to apply the fundamentals of Change Management throughout the delivery lifecycle Sound knowledge of delivery methodologies and associated tools (JIRA/Rally), with working experience in Agile delivery. Demonstrated application of Risk Management fundamentals. Proven ability to remain flexible to deliver business outcomes. Proven experience in coordinating multiple stakeholders and 3rd parties to deliver successful outcomes in a time sensitive environment. We know that life’s about more than money. That’s why we’re so driven to do great things in the tech and digital space. We are rapidly building top-notch data and analytics platforms in the cloud, with a new culture and ways of working; adopting FinTech start-up mentality and financial innovation. We are working more agile than ever, so that we can deliver a great banking experience to our customers.

Advertised: 18 May 2021 12:00 PM AUS Eastern Standard Time

Closing: 02 Jun 2021 11:00 PM AUS Eastern Standard Time

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