[NIQ-224] - Service Desk Consultant

[NIQ-224] - Service Desk Consultant

21 May
Cromwell Hospital

21 May

Cromwell Hospital


Job Description:

About us:

We are a world leading Health & Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives. In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multidiscipline approach to care.

The purpose of the role:

Our IT Service Desk team is expanding!

An exciting opportunity of an initial six month Fixed Term Contract for a Service Desk Consultant has risen in our Brisbane office.

You will be joining our experienced Health Insurance Service Desk team providing a range of 1st Level IT support services across Bupa Australia. 

This will include providing IT technical support via phone & email to clients by analysing, identifying, and resolving issues, ensuring the accurate and efficient recording, logging and allocation of customer reported incidents and requests via ServiceNow, and where appropriate provided first call resolution of IT issues.

Issues can vary from simple IT questions to more complicated matters, typically across the Microsoft suite, Office 365, Active Directory and Exchange.

Ideal experience & delivered performance

- Previous IT Help Desk / Service Desk experience providing 1st Level technical support (1+ year)

- Demonstrated technical knowledge across a broad range of IT technologies, including Windows, O365, Active Directory, MS Exchange & Outlook

- Familiarity and experience with ITIL based processes.

- Demonstrated customer service skills

- Strong written and verbal communication skills

- Proven problem solving and analytical skills

This role is likely to extend for the right person.

If the above appeals to you, wait no further and APPLY to this great opportunity NOW.

Join us

Bupa believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace, and we take pride in creating exceptional and meaningful work experiences, encouraging innovation, delivering award winning benefits to our employees and being involved with our communities.

Bupa has everything – growth, passion, results and a caring & supportive culture that surround a burning ambition and purpose that is the best in the world.

Our people reflect the diversity of our community. At Bupa, your well-being, identity and own story is respected and valued.

Find the purpose in your career!

The original job offer can be found in Kit Job:

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