Sydney Opera House
Role 1: Temporary, Flexible Time (12 hours per week)
Role 2: Casual
Salary: Base hourly rate of $27.60 per hour , plus scaled penalties and 9.5% superannuation. Casual contracts will also attract casual loading of 23.3%.
Position No: SOH1708
Applications Close: Wednesday 26 May 2021, 11:59pm
Role Enquiries: [email protected]
Technical Enquiries: Jobs NSW Helpdesk on 1800 562 679
At the Sydney Opera House you will be surrounded by supportive and hardworking teams who are filled with passion and creativity.
You will be inspired to create value in everything you do and will be provided with opportunities to grow and achieve while making a positive contribution to our community.
For more information about the Sydney Opera House please refer to our website.
YOUR NEW ROLE
This position is responsible for the provision of a comprehensive and customer focussed ticketing and information service, covering an extensive range of events and performances. This position contributes to the efficient and effective operation of transactional sales service delivery across Box Office counter and the Contact Centre, for the sale of performance ticket and tourism ticket sales plus product packaging and add-on components as required.
The position is a first point of contact with potential or existing customers and is fully accountable for providing a full product ticket sales service that includes advice, explanation and recommendations on sales, refunds, exchanges and payments. In conjunction with the Ticketing Services team, Sales Representatives provide quality services that exceed the expectations of existing and potential customers and delivery solutions in a changing environment through an advanced knowledge and operation of all the functions of a computerised ticketing system.
Further detailed information about the role and its requirements can be obtained from the role description.
ARE YOU THE ONE?
We are looking for someone with:
1 to 2 years previous experience in a blended customer service/sales role. For example, a contact centre, a box office/tourism counter, or a similar operation involving high volume phone calls and counter sales, and informational services.
Basic skills in the use of Microsoft Office software applications, including Microsoft Word, Excel, and Outlook.
Thorough product and venue knowledge to effectively deliver information and drive sales to customers.
Able to work effectively in a team environment that is highly focused on the delivery of exceptional customer service and ticket sales.
Knowledge of computerised ticketing systems such as Tessitura (prior Tessitura experience will be highly regarded).
Excellent communication and customer service skills at all levels within an organisation
Well-developed interpersonal, skills to maintain relationships and achieve high service standards, articulate and committed to delivering a quality customer service.
Strong organisational skills for meeting tight deadlines on a day to day basis.
Experience in managing a diverse range of customers with differing needs, including people with disabilities, people from non-English speaking backgrounds, tourists on busy schedules, VIPs, frequent patrons and people with very limited understanding about an event or about the SOH.
Appreciation of the dynamics, ticket selling and marketing practices of the Live Theatre and Tourism industries.
Understanding and commitment to the principles of EEO and OH&S.;
BENEFITS & CULTURE
Being Australia’s premier cultural institution, tourism destination & a celebrated community meeting place, we are commitment to fostering an inclusive and dynamic working environment for all our staff. With values of Safety, Creativity, Excellence, Collaboration & Accountability your professional life is provided with every opportunity to succeed and develop in your chosen profession. Working with the Sydney Opera House gives you access to a great range of benefits including:
Flexible working arrangements
5 weeks annual leave ( Flexible time only)
Access to a range of internal and external professional development programs
Fitness Passport & complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives
Working for an organisation with a 5 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA)
Working for an organisation who has committed to the United Nations Sustainable Development Goals
And many more!
Sydney Opera House welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability, refugee status and members of the LGBTQIA+ community.
We seek to provide workplace adjustments at all relevant stages of the recruitment process such as interpreters, alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process please send an email to [email protected] or call us on 02 9250 7743.
Wednesday 2 June 2021 – Onsite Assessment Centre. This is subject to change to zoom interviews pending COVID-19 restrictions
Thursday 29 June – Friday 2 July – If successful, candidates will be invited to a 4 day compulsory paid training.
SOUND LIKE YOU? APPLY!
Applicants are asked to include the following documents with their applications
Up to date resume of no more than five pages
Address their suitability in a cover letter of no more than one page
In additional, applicants will be prompted to answer the following two targeted questions in the online application platform.
Outline your previous customer service experience in a contact centre, box office/tourism counter or similar operation involving fast paced, high volume phone calls, counter sales and informational services, working with computerised systems.
Describe a situation where you have used your communication and interpersonal skills to deliver a quality customer service in an environment servicing a diverse range of customers with differing needs such as people with disabilities, people from non-English speaking backgrounds, tourists on busy schedules, VIPs and regular patrons.
Applicants MUST create a profile and submit their application electronically for this position at https://iworkfor.nsw.gov.au/. Only applicants who apply online and include the requested documentation will be considered for this position.
To be eligible to apply for this position, applicants must have existing Australian work rights.
Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment . The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.
Applications will not be accepted from recruitment agencies.
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