(U-80) | Service Specialist - Case Management - Child and Family

(U-80) | Service Specialist - Case Management - Child and Family

22 Apr
Lifestyle Solutions

22 Apr

Lifestyle Solutions


- Service Specialist - Case Management - Child and Family Services

- Newcastle Location

An exciting opportunity to join the Nationwide Child and Family Service Excellence team which has been designed to create service delivery outcomes for young persons in our care. The team focuses on supporting, guiding and facilitating teams on areas such as service compliance, team-based support and local community/family engagement.

Own It - How we get the job done

The key objectives of the role include:

- Lead and influence casework and individual care planning practice across a team of caseworkers and service delivery team members which directly supports children, young people and families through effective case management allocation,

team and individual casework

- Model ethical and collaborative casework and care planning practice’s which nurtures quality outcomes for children and young people and their families

- Ensure casework and record compliance through regular effective review’s and feedback mechanisms

- Sponsor individual care planning across service delivery teams including out of guideline funding requirements

- Participate and contribute to a culture of continuous learning and professional development to ensure practice knowledge and skills are contemporary and evidence-based in case and individual planning

- Ensure that planning practices meet legislative and compliance requirements

Please click on the following link to review the Role Statement

Make It Matter - What you will bring to make a difference in other's lives

As a Service Specialist Child and Family, you will have the following skills and experience:

- Extensive experience in relationship development and management

- Extensive experience in customer service, with strong business acumen

- Proven ability to work in Incident response and crisis coordination, including accurate reporting and effective decision making

- Proven ability to effectively identify business insights, trend analysis and reporting

- Demonstrated ability to effectively problem solve complex issues and apply critical thinking

- Expert facilitation and communication skills (written and verbal, including presenting to groups)

- Sound knowledge and experience in business systems: RiskMan, Carelink and SolvSafety (desirable)

- Demonstrated ability to perform business related activities such as negotiation, support coordination planning and experience in developing staff

- Demonstrated clinical expertise including authoring, implementing and monitoring of support plans

- Proven ability to work collaboratively with external and internal stakeholders

- Demonstrated ability to effectively deliver balanced outcomes across customer, financial and workforce perspectives

- Experienced in Therapeutic based care models (i.e. ARC, Reflective and Support)

- Knowledge of customer review panel processes (desirable).

Keep Calm & Be Happy - How you will interact with people and other benefits

Joining Lifestyle Solutions makes you feel like you are making a difference in people's lives. Our team is here because they care, and because of this, we have an enriching and rewarding culture within our teams. Other benefits include:

- Competitive remuneration package including vehicle or motor vehicle allowance 

- Opportunity to salary sacrifice

- Self Managed Teams 

Respect - Who we are and why we do it

We're people who care. Lifestyle Solutions provides services to people with a disability, young people and children in Out of Home Care, their families and communities. Our customers receive services designed to meet their everyday needs and support them to achieve their goals. Our national workforce is committed to providing service that is reliable, responsive, flexible, friendly, empathetic and caring. We believe everyone is equal. We stand for everyone in society having equal opportunity and equal respect. We do this by providing our customers access to quality services and dedicated people who make a real difference in their lives. We believe this is everyone's fundamental right.

The original job offer can be found in Kit Job:

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