LTG477 | Certification Manager

LTG477 | Certification Manager

21 Apr

21 Apr



Great that you're thinking about a career with BSI!

Purpose of Position

Responsible for the effective management and development of a portfolio of Certification Schemes within defined Business Stream, delivering high-quality, “right first time” product evaluation, achieving client satisfaction and achieving its commercial targets.

Key Responsibilities & Accountabilities:

Operational Delivery:

- The Certification Manager plans, prioritises and supervises his/her own work to ensure:

All certification applications are processed timely and effectively;

Technical reports are reviewed;

Certification recommendations are made;

Excellent lines of communication with clients are maintained;

Fee-earning project utilisation is maximised;

Delivery of projects to customer expectations and deadlines;

Delivery of profitable projects;

Delivery of projects with a high quality technical content;

Project plans are maintained accurately so as to ensure business finances are accurately reflected; and

Accurate forecasts of revenue are provided as required by the Certification Team Manager.

- Recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time-frame.

Technical Delivery:

- Where required represents BSI’s interests with external bodies (e.g. standards committees and notified body working groups) as required.

- Proactively identifies new and/or amended product standards/directives and ensures BSI’s certification schemes are kept up to date and relevant to current market needs.

- Work with Compliance and Risk team to ensure that the specific products offered in this area by BSI meet all regulatory requirements and that BSI is represented at all necessary meetings, committees, etc.

- Analyses and identifies training and development needs to ensure own competence is up to date and proactively seeks to develop others to ensure effective succession planning of own expertise. 

Commercial Delivery:

- Analyses market development opportunities in order to support with innovation through new product certification schemes to support section and business development growth targets.

- Works collaboratively with Marketing, Sales and New Product Development areas of the business to ensure revenue targets are met and new products are brought successfully to market.

- Works closely with the Sales Team, clients and test laboratories (BSI and external providers) to assess client enquiries and develop appropriate programmes to allow quotations for new certification projects to be prepared.

- Proactively exhibits on behalf of BSI at relevant customer events to support business development and marketing initiatives.

- Proactively develops and maintain excellent relationships with current and potential clients.

- May act as account manager for several key clients.

Key Dimensions:

- The Certification Manager delivers accredited (and unaccredited) certification projects to clients on behalf of BSI. 

- Deliver projects with individual values from a few hundred pounds up to c£100,000.

- Manages own time to achieve an appropriate balance between targets for delivery, sales and development.

- Global travel where required to support business development growth and client certification requirements.

- The business has many active and demanding clients, and frequent conflicts will arise trying to prioritise and manage all these clients. The Certification Manager is required to plan and prioritise project effort (sometimes on a day to day basis) to ensure business objectives are met and client expectation exceeded.

- The Certification Manager will operate unsupervised on client and sub-contractor premises (including overseas) and will need to make on the spot judgements regarding activity of self and others (client and/or BSI staff).

Key Performance Indicators:

- Ensuring that the business complies with the processes for maintaining robust certification decisions in line with accreditation requirements.

- Ensuring that appropriate representation is achieved at the relevant product related forums.

- Effective and timely delivery of client projects.

- Effective and timely client issue resolution.

- Effective new/amended product launch.

- Timely certificate issue.

- Accurate reporting.

- Effective succession planning initiatives in place to ensure effective knowledge transfer and business continuity.

- Maintaining the high profile of the department by effective interaction with other parts of the business.

Knowledge / Skills / Abilities:

- Detailed knowledge on a range of International, European or British Standards and/or other relevant documents and procedures (as relevant to specific post).

- Expert knowledge of relevant product-related legislation and European Directives

- Degree or equivalent in a relevant technical subject.

- Extensive experience in Certification techniques used in BSI or similar Certification Bodies. Including in depth knowledge of the quality requirements detailed in relative international good-practice documents (such as EN 45011 or ISO Guide 65).

- Excellent verbal and written communication skills – capable of communicating technical issues to a wide audience, including clients with limited technical knowledge and clients who do not use English as a first language.

- Customer focused and solution orientated.

- Excellent organisation and planning skills.

- Familiarity with office IT systems and their application to commercial and technical processes.

- Experience in monitoring budgets and maintaining cost control.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

To protect our candidates and BSI employees during the Covid-19 outbreak, all interviews will take place remotely.

The original job offer can be found in Kit Job:

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