IT Service Desk Analyst | [LUD-937]

IT Service Desk Analyst | [LUD-937]

21 Apr
Norton Rose Fulbright

21 Apr

Norton Rose Fulbright



- Provide first and second level support to Norton Rose Fulbright staff

- Provide a high level of customer service for incoming phone calls and requests through the call logging system

- Troubleshoot hardware and software issues

- Monitor Service Desk call logging system ensuring incidents and requests are responded to in a timely manner

- Identify problems which require additional expertise and take appropriate action, including escalating as appropriate

- Liaise and collaborate with other IT teams and employees to resolve issues

- Support IT's after hours roster to provide after-hours service to all Norton Rose Fulbright offices and users


- Previous experience in a professional services firm with service desk experience is highly desirable

- IT Tertiary Degree, or equivalent experience

- MS certification

- ITIL certification/awareness

- Strong written and verbal communication skills

- Flexible and adaptable with good time management

The successful candidate will need to be a collaborative and customer oriented individual. At Norton Rose Fulbright, you will be rewarded with genuine career prospects and an inclusive, high performing team environment renowned for its collaborative culture, passion for client service and professional development opportunities. Remuneration will be commensurate with relevant experience.

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