Service Cloud - Account Executive | E531

Service Cloud - Account Executive | E531

20 Apr

20 Apr


Job Details

As an Account Executive within the Service Cloud team, you would be responsible for selling the world's #1 platform application for Service, which is the fastest growing application solution at Salesforce. You will work in partnership with the existing account owners and will carry quota for the Service Cloud product sales. The Account Executive will formulate and execute a Service Cloud sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and developing new customers in the enterprise space. This role will work both inside of large existing accounts as well as prospect and hunt to build new relationships in a set of assigned named accounts.

Your Impact:  

You will work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals. You will consult with customers on the Salesforce Service Cloud to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations. You will contribute to our business growth in a fast-paced, collaborative and fun atmosphere, as a valued member of our Ohana.


- Develop and execute successful Service & Support sales campaigns for clients contact/call/service centers

- Personally create new leads from prospecting efforts and assist others to thoroughly qualify leads & sales opportunities

- Leverage business from new & established relationships

- Strategize, negotiate & close business 

- Exceed an annual sales quota by running a full sales cycle to address client pain points and transform their business as related to their contact center needs

Required Skills/Experience:

- Extensive background selling Customer Service or Call Center solutions

- Minimum 7 years of experience with selling technology solutions

- Prospecting Skills

- Consultative/Solution-focused selling experience

- Strong background selling software/SaaS with outstanding quota attainment history and track record

- Planning and Closing Skills

- Consistent overachievement of goals

Desired Skills/Experience:

- Experience working in a matrix sales organisation

- Experience in Field Service Solutions is a plus

- Objection Handling Skills

- Discovery Skills

- Superior presentation skills

- Be creative with strong problem-solving skills and the ability to succeed in a fast-paced environment

- Background working with a CRM system (Salesforce preferred)

- Ability to work well as part of an extended sales team

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