To action all ROI and FOI requests received by the department in a timely manner and ensuring KPIs are met.
Position requires excellent attention to detail, IT and communication skills.
Part Time, Ongoing Position available.
Acknowledging the vital role they play in providing healthcare to our community, Monash Health proudly supports the WHO 2021 International Year of Health and Care Workers.
About Monash Health
Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers.
More than 18,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities. For more information please visit
About the Role
As a part of large team, your responsibilities will include:
Handling of incoming telephone calls and written requests from internal and external parties
Handling and maintaining medical records in accordance with standard operating procedures
General reception and customer service duties
Tracking the location of all medical records/documents that pass through the department, and those known to be located in other departments of the hospital
Preparation of hardcopy records for scanning
Processing Freedom of Information applications in preparation for send out to applicants
Facilitate the timely, efficient and confidential transfer of medical records or health information to external requesters
You are highly organised, with great attention to detail, and you enjoy the variety that comes from a fast-paced clerical role where priorities can and do change. Multi-tasking comes naturally to you and in addition, you have well developed IT, written and verbal communication skills. Previous experience in a Scanning Centre is preferred but not essential.
Employee benefits include:
Salary packaging to optimise your take home pay
Onsite discounted parking
Onsite gym and fitness centre
How to Apply
Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.
Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.
Existing Monash Health Employees should apply using your Monash Health employee account. For any queries contact Recruitment Services on 92652776.
Offers of employment can only be made once all required probity checks have been completed. These include:
a clear Police Check conducted within the last three months;
a current Victorian Employee Working with Children’s Check (or proof of payment for same);and
proof of immunisation.
As part of our selection process, you may be invited by email to participate in an on-camera video interview.
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