Company Description ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work,
work better.Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
As a key member of the Systems Administration team within Global Cloud Operations, you will be responsible for administration and operations of the global cloud infrastructure that runs our SaaS product.
This is an opportunity to be at the core of running a Cloud SaaS platform that scales to millions of users! The Cloud Operations team is responsible for availability and efficiency of the server infrastructure that runs our SaaS platform, while consuming and deploying products that have been newly developed by engineering teams.
Note: Due to the nature of the work related to this position, employee will be required to obtain a Federal Government Clearance. The minimum requirement to obtain this clearance is to be an Australian citizen.
Contribute to Configuration Management and Infrastructure as Code for ServiceNow’s global private cloud.
Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.
Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.
Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.
Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.
Participate in escalations and Root Cause Analysis of issues.
Troubleshoot database backup and restore failures as well as perform database migrations.
Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.Qualifications
In order to be successful in this role, we need someone who has:
The ideal candidate will have a strong background in systems administration and engineering, understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web and application servers. Experience in Site Reliability Engineering/DevOps and managing large-scale server infrastructure at a cloud computing or MSP setting is highly desirable. Strong Linux & scripting expertise is a must. Candidate must have good communication skills and work well in an open, collaborative, dynamic team environment.
Solid experience with Linux (RedHat and/or CentOS)
ServiceNow development experience is desirable.
Strong experience with service troubleshooting, covering web front-end, Systems, Databases and Networks.
Previous direct exposure to administrating fundamental internet services (DNS, Mail, Apache/Tomcat) with a good understanding of the LAMP stack.
Some experience administrating MySQL, Oracle, MariaDB or similar technologies.
Experience working with cloud-based vendors like Microsoft Azure, Amazon Web Services is desirable.
Familiarity with Networking Technologies such as routing, switching and load balancing (VPN exposure is a huge plus)
Experience with systems and network performance and availability monitoring and analysis as well as configuration management platforms (Nagios/Icinga, Cacti, Netcool, Monolith, Puppet, cfengine, chef, Splunk, Logstash, Ansible) is desirable.
Understanding of ITIL v3 framework and how it applies to incident, problem and change.
Bachelors Degree in Engineering or Computer Science (or equivalent experience)
Candidate must have good communication skills and work well in a collaborative team environment.
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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