Senior Claims Executive - Transport (Brisbane) (I33)

Senior Claims Executive - Transport (Brisbane) (I33)

13 Apr

13 Apr



Gallagheris one of the world's largest insurance brokerage, risk management and consulting firms. With more than 34,000 people working around the globe, we provide customised risk management solutions to help people and businesses move forward with confidence. We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our Shared Values, The Gallagher Way . We are also proud to be named one of the 2021 World's Most Ethical Companies by Ethisphere for the 10th consecutive year as well as being on the Forbes World's Best Employers list as the only Insurance brokerage.

Thepurpose of this roleis to advocate for Gallagher clients in particular on Transport claims,

in accordance with policy conditions and department service standards.

Assist the Claims Team Leader on Transport projects, as directed.

Key Accountabilities

Advising clients, brokers and account management staff on Transport claims Including fronting of complex claims matters

Offers specialist advice to clients, brokers and claims colleagues.

Manage claims in line with Gallagher claims processes and procedures

Liaise with Clients , Insurers and associated Service Providers on daily enquiries

interpret policy wording and review of circumstances to ensure coverage is maximised

Proactively drive claim progress for clients Total Loss negotiation

Providing clients and brokers with structured solutions to their claims management issues in conjunction with Claims Manager/Team Leader

Will take part as required on new business and renewal business meetings

Acts as the face of 'Gallagher Claims' on a day to day basis building trust between Claims and Distribution

Assisting other staff on management of claims as required. The role is expected to actively coach and mentor other staff members

Relationship development and maintenance with key contacts both internally and externally i.e. Branch Managers, Brokers, loss adjusters, insurers etc. - constantly striving to improve client satisfaction

Drive Strategic Partner Accident Repair Centre & Accident Assistance conversion/usage

Active participation in claims working groups

What we are looking for?

5+ years Heavy Motor claims experience preferred

Expert Technical Knowledge in Motor/Transport Claims (Heavy & Commercial)

Client servicing experience including front line client facing interactions

Excellent organisational skills - Managing a portfolio of work with competing deadlines

In depth knowledge of Transport insurance products and markets

Strong client advocacy and negotiation skills

Gallagheroffers great benefits and career development opportunities

Competitive remuneration and incentive program

Flexible working options

Salary sacrificed superannuation

Gallagher Rewards and discounts at 350+ major retailers

Employee Stock Purchase Plan to invest and share in company's growth potential

We encourage you to apply via our careers websiteor for further information, please contact our Talent Acquisition team at **********

Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.

Additional Information

The original job offer can be found in Kit Job:

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