Gallagheris one of the world's largest insurance brokerage, risk management and consulting firms. With more than 34,000 people working around the globe, we provide customised risk management solutions to help people and businesses move forward with confidence. We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our Shared Values, The Gallagher Way . We are also proud to be named one of the 2021 World's Most Ethical Companies by Ethisphere for the 10th consecutive year as well as being on the Forbes World's Best Employers list as the only Insurance brokerage.
Thepurpose of this roleis to advocate for Gallagher clients in particular on Transport claims,
in accordance with policy conditions and department service standards.
Assist the Claims Team Leader on Transport projects, as directed.
Advising clients, brokers and account management staff on Transport claims Including fronting of complex claims matters
Offers specialist advice to clients, brokers and claims colleagues.
Manage claims in line with Gallagher claims processes and procedures
Liaise with Clients , Insurers and associated Service Providers on daily enquiries
interpret policy wording and review of circumstances to ensure coverage is maximised
Proactively drive claim progress for clients Total Loss negotiation
Providing clients and brokers with structured solutions to their claims management issues in conjunction with Claims Manager/Team Leader
Will take part as required on new business and renewal business meetings
Acts as the face of 'Gallagher Claims' on a day to day basis building trust between Claims and Distribution
Assisting other staff on management of claims as required. The role is expected to actively coach and mentor other staff members
Relationship development and maintenance with key contacts both internally and externally i.e. Branch Managers, Brokers, loss adjusters, insurers etc. - constantly striving to improve client satisfaction
Drive Strategic Partner Accident Repair Centre & Accident Assistance conversion/usage
Active participation in claims working groups
What we are looking for?
5+ years Heavy Motor claims experience preferred
Expert Technical Knowledge in Motor/Transport Claims (Heavy & Commercial)
Client servicing experience including front line client facing interactions
Excellent organisational skills - Managing a portfolio of work with competing deadlines
In depth knowledge of Transport insurance products and markets
Strong client advocacy and negotiation skills
Gallagheroffers great benefits and career development opportunities
Competitive remuneration and incentive program
Flexible working options
Salary sacrificed superannuation
Gallagher Rewards and discounts at 350+ major retailers
Employee Stock Purchase Plan to invest and share in company's growth potential
We encourage you to apply via our careers websiteor for further information, please contact our Talent Acquisition team at **********
Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing.
Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.
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