Case Manager - (OI219)

Case Manager - (OI219)

22 Mar
|
QBE Insurance
|
Australian Capital Territory

22 Mar

QBE Insurance

Australian Capital Territory

Location: Canberra, ACT



Type: Full-Time, permanent position



Your part in a changing world



At QBE, we’re driven by our purpose – to give people the confidence to achieve their ambitions .



We are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employee a team of more than 11,800 people, in 27 countries around the world.



The opportunity



An opportunity for a Case Manager has become available to join our ACT Workers Compensation team on a permanent, full-time basis. Within this role,

you will provide claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve desired outcomes.



Your responsibilities will include:



- Acting as the key point of contact for stakeholders, including injured workers, their employers, GPs and other medical professionals



- Adhering to set timeframes and ensuring compliance with all legislative codes and company policies



- Face-to-face contact and relationship building with stakeholders through case conferencing, claims reviews and onsite visits



- Conducting case reviews for each case and planning, developing and executing related strategies



- Effectively setting expectations and educating both workers and employers on obligation, ensuring responsible financial claims management of your portfolio.



Your story so far



We are looking for a confident and resilient individual, who prides themselves on providing an exceptional customer experience at every point of contact. You are a self-motivated individual who maintains a level of excellence through times of change and shows resilience in the face of a challenge.



You have:



- A strong focus on customer service with the ability to build rapport over the phone and handle varying customer expectations and demands



- A highly empathetic approach to working with customers, possessing the ability to be personable yet professional



- Excellent time management and communication skills



- Self-motivation and impeccable organizational skills



- Experience in Claims or an allied health background (highly regarded however not essential)



We are here to support you



We are proud to have been Voted #5 in the 2019 Top 20 Australian Workplaces for New Dads (HBF Direct Advice for Dads) and we achieved Gold Employer status in both the 2019 and 2020 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTI workplace inclusion.



We are also a finalist in the 2020 Australian HR Awards, shortlisted for Best Workplace Diversity & Inclusion Program and Best Health & Wellbeing Program.



We offer a range of benefits to help provide holistic support for your work life, whatever your circumstance.



As a QBE employee, we will offer you:



- [email protected] leave to enhance your work/life integration



- Our ‘At My Best’ wellbeing program, which includes a free 12-month subscription to Headspace



- Access to ‘Share the Care’ – 12 weeks’ flexible leave for new parents inclusive of paid superannuation



- The ability to maximise retirement savings through voluntary super contributions and company matching



- Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums



- Access to REACH My Best - free holistic wellbeing coaching, nutritional, financial and legal advice and confidential counselling



- Discounts on insurance products, car hire, hotels, goods and services



- Benefits through our various sports and arts sponsorship partners such as free and discounted tickets.



Join us.



Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.



Applications close 29th March.



QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/10078154/case-manager-oi219-australian-capital-territory/?utm_source=html

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