Infosys Technologies Ltd
Roles and Responsibilities To act as a primary stakeholder for solution in support role and also deliver production support enhancements in ISU Solution on SAP S/4 HANA Primary responsibility will be to manage SAP Device management, Intercompany data exchange (IDE) and Energy data management solutions Suggest solutions to customer based on best business practices so that Customer gets Business benefits by following the SAP standard processes Conduct unit tests based on customer defined scenarios Coordinate with other module SAP Consultants for Integration requirements.
Provide Functional Specifications to Technical team for any Customized developments Responsible primarily to participate in phases of implementation and production support of SAP IS-U on S/4 HANA, including providing functional expertise, guidance, presentation, and instruction on SAP products to clients. Acts as liaison with client for troubleshooting investigates, analyses, and solves software problems and maps client business Develop and maintain functional documentation for all SAP enhancements. Document and update the existing SAP Business Process and work with IT and business units to modernize the SAP environment Skills/Competencies Essential Good knowledge of technology landscape to be able to guide team. Tertiary Qualification in IT / Computer Science / related discipline. Preferred Understanding of SAP Service order solution and managing associated workflows 7 years of experience with IT Understanding of Datex process/Switch Document for Technical master data setup. Basic knowledge on file flows between various participants in context of Australian market Knowledge in Ticketing applications like SNOW and HPQC. Knowledge of FICA, device management, Intercompany Data Exchange, Advanced Metering, energy data management, service orders and Billing will be considered as added advantage. Experience in implementation as well as support projects in Utility Industry is an added advantage Additional Skills Excellent customer interfacing skills. Excellent written and verbal communication skills. Strong attention to detail and outstanding analytical and Problem-solving skills.
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