Senior Cyber Security Support Engineer - Australia - Remote (RWD029)

Senior Cyber Security Support Engineer - Australia - Remote (RWD029)

Job Description:



Key Responsibilities:



- Confident, articulate, and professional written and verbal skills through phone, email, and webex engagements



- Exhibit strong customer facing skills while under pressure with the ability to react, adapt, and respond professionally to complex and emotional situations



- Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors (Use logs, traces, dumps, debuggers, reviewing product code, scripts or other software tools as a precursor to involvement by the Engineering team)



- Executing client environment technical health checks



- Understand and communicate how solutions resolve typical client business needs





- Proven comprehension of product capabilities and ability to design solutions to be implemented into client environments



- Engage in hands-on implementation of complex product solutions within a client environment



- Collaborates well with resources outside own area of expertise to resolve customer reported problems



- Champion organizational projects, programs and/or business initiatives using demonstrated creativity and ingenuity to improve performance and customer experience



- Demonstrate technical and execution leadership to drive overall team success



- Coaches and mentors other team members



- Provide technical leadership in Broadcom communities and Knowledge-Centered Service methodologyand process



- Participate in customer technical events (i.e site visits, user group meetings and webinars)



- Understand the Product Lifecycle and future direction for the supported products or product line



- Actively participate in scrum teams: including documentation and requirements review, feedback on sprint demonstrations, test and validate demo environments, and identifying supportability requirements



- Creation of lab environments to replicate customer issues



- Adhere to case management best practices and look for new ways to improve the quality and integrity of case data/documentation



- Flexibility to work various shifts and provide rotational pager support as required



Job Requirements:



- 8+ years of experience in Single-Sign-On technologies.



- Knowledge of at least 2 years of the applications or technologies listed below at an administrator, support or developer level or equivalent:



- Operating Systems: Microsoft Windows Server, Sun Solaris, Linux, HP-UX, AIX, z/OS platforms



- Web Servers: Apache, Microsoft IIS, Sun One, Domino or IHS



- Application Servers: IBM Websphere, BEA Weblogic or JBOSS



- Directory Servers: Sun One Directory Server, Microsoft Active Directory, CA Directory, or equivalent LDAP directories



- Databases: Oracle or Microsoft SQL Server



- Software Development: Java, C/C++, Perl, SAML, SOAP, XML or HTML



- Networking and protocols: TCP/IP, HTTP, DNS or SSL



- Experience with CA SiteMinder is a plus



- Strong customer service and communication skills, flexibility to work various shifts from 8am-8pm M-F, and provide rotational pager support as required



- Bachelor’s Degree in CS, CIS, or MIS and relevant technical certifications preferred



Business Travel and Physical Demands



- Business travel of approximately 20 or more percent yearly is expected for this position



#LI-Remote

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/10065564/senior-cyber-security-support-engineer-australia-remote-rwd029-mascot/?utm_source=html